Ashley Cerisano

• Accurately assemble and compute patient information into Trauma/Brain Attack/Doe empty packs and then collaborate with Data Integrity to merge medical record to completeness.
• Assisted customers with completing registration forms and documents accurately and efficiently.
• Processed payments for registrations, including cash, checks, credit cards, and online transactions.
• Performed data entry of customer information into computerized database systems.
• Maintained accurate records of all registrations received for future reference.
• Adhered to applicable laws and regulations while processing registrations.
• Assisted other departments as needed with tasks related to the registration process.
• Adhered to HIPAA and EMTALA guidelines and maintained integrity of hospital policies and procedures.
• Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
• Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
• Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
• Contacted insurance carriers to verify coverage, copays and deductible information for patients.

Inpatient/Outpatient Registration/Admission

• Arrive patients into Epic citing chief complaint for ED reg utilizing policy visual checklist for signs of stroke/heart attacks to await triage
• Following EMTALA guidelines
• Print out/organize OP surgery/radiology appointments for Pre-admission for T and T+1
• Confirm demographics (address, phone number, SSN, PCP, emergency contact, employment) RTE verify insurance, collect copays/generate and or sign estimates if applicable
• IP/OP consent forms, HIPPA, Medicare rights, Photo ID, Insurance cards
• Print docs (bracelet, stickers)
• Compile admit folder for triage
• Following protocol for calling codes, paging doctors, techs, PPOC, nursing supervisor/hospitalist and overhead emergency page

Telephone Operator (PBX)

• Calling/Paging all staff as needed
• Connection of all calls inside and out called into the switchboard I.e. doctors to patient families, family to patient rooms, patients to staff, insurance recorded calls to medical records,
• Calling/paging all on call staff as needed after hours
• Calling codes on first or second shift
• Calling/Paging security
• Patient complaints in house to nursing supervisor
• Responsibility of all alarms i.e. fire, blood bank temperature alarm, deliveries such as Nuc Med
• Accurate record keeping of all said calls per shift

• Input of information into AIM of quality control points and federal safety standards
• Robotic/mechatronic changeovers due to supply/demand of products that change daily due to consumer need
• Min/max count that changes minute to minute to ensure optimal use/less downtime
• Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
• Managed workflow and productivity to keep projects on task.
• Examined problems, suggested improved methodologies and recommended system enhancements.

• Operating a line of production to predator scan inbound, or operating pack line outbound as needed to receive product into virtual/physical inventory.
• Inbound/outbound operations, transit times, high velocity exchange points (HVXP), time critical and two day outbound operation time keepers.
• Including training in ALL duties under IB/OB including Pick/Pack, Each Receive/Predator Scan, BOLs, ASINs and BOOs.
• ICQA(Inventory Control Quality Assurance).
• Level 2a permissions and audit trained.
• DPMO (Defects Per Million Opportunity)training and advocacy program member to lessen damages and the reasons why they happen.
• Virtual Inventory vs Physical Inventory hourly counts.
• Correcting inventory problems Other duties included as needed: Slamming(Attaching correct shipping labels/scanning to assign to correct freight truck) Operating/Problem Solving Packing line issues Picking/Packing Systems/Programs utilized: PrintMon SpaceMan, Office/Excel Lean Methodology.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Recognized defective material and reported issues to management to facilitate prompt resolution.
• Logged unit quantities and entered data within inventory database to facilitate records maintenance.
• Managed warehouse system updates to increase productivity and reduce errors.
• Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
• Trained employees on additional job positions to maintain coverage of roles.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Maintained knowledge of sales and promotions, return policies and security practices.