Ashley Chafin
200 Hamrock Dr Campbell,OH
Summary
Dynamic professional with extensive experience in customer service and team leadership at McDonald's Restaurant. Proven ability to enhance customer satisfaction through effective problem resolution and multitasking. Skilled in staff training and development, fostering a collaborative environment that boosts team performance and operational efficiency. Committed to maintaining high standards of service and safety.
Overview
17
17
years of professional experience
Work History
Janitorial Manager
Prestige Maintenance USA
Hermitage, PA
04.2009 - 09.2010
- Oversaw daily janitorial operations, ensuring cleanliness and compliance with safety standards.
- Developed training programs for staff to improve efficiency and service quality.
- Implemented inventory management systems for cleaning supplies and equipment..
- Monitored equipment maintenance schedules to ensure operational readiness and reliability.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
- Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.
Laborer Operator
International Timber & Veneer
Jackson Center, PA
08.2010 - 09.2013
- Managed operation of heavy machinery to optimize material handling and enhance site efficiency.
- Facilitated equipment maintenance to enhance safety and reliability on job sites.
- Implemented safety protocols to mitigate risks and ensure compliance with industry standards.
- Facilitated collaboration among team members to enhance task efficiency and ensure timely project completion.
Janitor
Moose Lodge
Greenville, PA
12.2013 - 08.2014
- Maintained cleanliness and sanitation in all lodge areas, ensuring a welcoming environment for members.
- Operated cleaning equipment effectively, including vacuums, floor scrubbers, and pressure washers.
- Conducted routine inspections to identify maintenance needs and reported issues promptly to management.
- Implemented efficient waste disposal procedures to promote environmental sustainability within the lodge.
- Assisted in setting up facilities for events, ensuring proper arrangement of furniture and equipment as required.
- Monitored inventory levels of cleaning supplies, placing orders as necessary to maintain adequate stock levels.
Quality Control Inspector
Mercer Forge
Wheatland, PA
05.2015 - 12.2019
- Conducted in-process inspections to ensure compliance with quality standards and specifications.
- Utilized precision measurement tools to evaluate products for defects and inconsistencies.
- Collaborated with production teams to identify areas for process improvement and quality enhancement.
- Documented inspection results and generated reports to support quality assurance initiatives.
- Led quality audits to assess adherence to regulatory requirements and internal guidelines.
Manager
Wendys Fast Food
Hermitage, PA
12.2020 - Current
- Assisted in coordinating team schedules and resource allocation to optimize project workflow.
- Supported management in developing operational plans and strategies for team efficiency.
- Learned company policies and procedures to maintain compliance in daily operations.
- Engaged with team members to identify areas for process improvement and innovation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma - General Studies
Keystone Charter School
Greenville, PA06.2008
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Documentation and reporting
Relationship building
Employee development
Active listening
Process improvement
Good judgment
Professional and courteous
Employee coaching and mentoring
Staff training
Training and development
Customer relationship management
Managing operations and efficiency
Work Planning and Prioritization
Team development
Organizational skills
Excellent communication
Multitasking Abilities
Problem-solving
Multitasking
Attention to detail
Adaptability and flexibility
Positive attitude
Problem resolution
Effective communication
Computer skills
Teamwork and collaboration
Work prioritization
Safety procedures
Clear communication
Cross-functional teamwork
Goal setting
Timeline
Manager
Wendys Fast Food
12.2020 - Current
Quality Control Inspector
Mercer Forge
05.2015 - 12.2019
Janitor
Moose Lodge
12.2013 - 08.2014
Laborer Operator
International Timber & Veneer
08.2010 - 09.2013
Janitorial Manager
Prestige Maintenance USA
04.2009 - 09.2010
High School Diploma - General Studies
Keystone Charter School