Ashley Charles
Cynthiana,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
HR Assistant
Harrison Memorial Hospital
Cynthiana, KY
09.2023 - 02.2024
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Compiled employee records from individual departments to maintain central files.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Relationship Banker II
Field & Main Bank
Cynthiana, KY
08.2022 - 12.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Assistant Manager
KFC/Taco Bell
Cynthiana, KY
11.2017 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Harrison County High School
Cynthiana, KYPsychology
Maysville Community And Technical College
Cynthiana, KYSkills
- Employee Relations
- File Maintenance
- Training Coordination
- Maintaining files
- Employee Onboarding
- Cash Handling
- Creative Thinking
- Cross-selling expertise
- Relationship Building
- Inventory Management
- Ordering Supplies
- Employee Evaluation
- Quality Control
- Staff Motivation
Timeline
HR Assistant
Harrison Memorial Hospital
09.2023 - 02.2024
Relationship Banker II
Field & Main Bank
08.2022 - 12.2023
Assistant Manager
KFC/Taco Bell
11.2017 - 04.2022
Harrison County High School
Psychology
Maysville Community And Technical College