Ashley Charon
Austin
Summary
Claims professional with over 16 years of experience managing complex insurance claims, specializing in auto bodily injury investigations, litigation management, coverage analysis, and strategic claim resolution. Recognized for strong analytical thinking, problem-solving, cross-functional collaboration, and the ability to bridge business and technical needs. Skilled at driving effective claim outcomes while supporting organizational and process improvement goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
Argo Group
Austin
12.2021 - Current
- Managed highly complex auto bodily injury commercial claims with significant financial exposure, overseeing claims from investigation through resolution and litigation management..
- Trained junior adjusters on processes, standards, and effective claims handling techniques.
- Negotiated settlements, established and adjusted claim reserves, and partnered with legal counsel and expert resources to achieve favorable financial outcomes.
- Dedicated approximately 25% of workload to claims process improvement initiatives, partnering with IT and business stakeholders to support the rollout and ongoing enhancement of Guidewire ClaimCenter.
- Assisted in building and refining workflows, identifying operational pain points, testing system functionality, and recommending user-focused improvements to increase efficiency and streamline claim handling processes.
- Created comprehensive Guidewire ClaimCenter training materials and user guides, and continue to support monthly system updates and enhancements to improve usability, consistency, and team adoption.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Claims Adjuster
Travelers
Richardson
09.2016 - 12.2021
- Handled diverse commercial auto bodily injury claims, ensuring accurate assessments and timely resolutions.
- Provided training and mentorship to junior adjusters on best practices in claims handling.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Claims Adjuster
Allstate
Irving
06.2015 - 08.2016
- Adjusted commercial lines auto liability insurance claims involving first party physical damage, third party property damage, and third party bodily injury exposures.
- Compiled productivity data and developed presentations for monthly and quarterly departmentmeetings as a member of the Leadership Development Council.
- Created a new centralized adjuster resource including information for important contact persons, file documentation templates, approved free form letter templates, and a master list of frequently accessed form letters.
Claims Adjuster
AAA Texas
Irving
01.2010 - 06.2015
- Adjusted personal lines auto liability insurance claims involving first party physical damage and third party property damage exposures.
- Coordinated the catastrophe team workflow and developed a tracking system for new claim reports, customer rentals, pending inquiry responses, and potential claim closures. The tracking system significantly reduced duplicated efforts and doubled the claim closure rate.
- Established a new process for conducting back-up responsibilities for absent adjusters resulting in more proactive management of claims, and positive feedback from adjusters and customers.
Business Performance Analyst
AAA Texas
Irving
04.2004 - 12.2009
- Analyzed business metrics to optimize performance and drive measurable improvements.Enhanced reporting accuracy, leading to informed strategic decisions and operational efficiency.
- Collaborated with cross-functional teams to identify and resolve process inefficiencies.
- Developed data-driven insights that supported significant revenue growth.
- Streamlined data collection processes, improving analysis speed and accuracy.
Education
Bachelor of Science - Business Administration, Management
Western Governors University
Skills
- Analytical Thinking
- Customer Service
- Leadership
- Communication
- Decision Making
- Negotiation
- Claims Processing
- Risk Assessment
- Data Analysis
- Process Improvement
- Workflow optimization
- Process improvement
- Problem solving
- Effective communication
- Decision making
- Risk assessment
- Litigation management
- Complex coverage issues
- Cross-functional coordination
Certification
AIC-M Certification, Insurance Industry
Personal Information
Title: Claims Adjuster
Roles And Responsibilities
- Manage case diaries for timely resolutions, ensuring optimal financial outcomes.
- Assess complex injury claims, negotiate settlements, and minimize liability exposure.
- Review medical records to evaluate claim validity and determine fair compensation.
- Collaborate with legal teams and medical experts to mitigate risks and enhance claim integrity.
- Handled diverse commercial auto claims, ensuring accurate assessments and timely resolutions.
- Implemented coverage plans, reducing complaints and enhancing productivity.
- Assessed claims to ensure accuracy and compliance, improving processing efficiency.
- Resolved complex claims issues, enhancing customer satisfaction and retention.
- Collaborated with team to streamline claim evaluations, reducing processing time.
- Analyzed data to identify trends, contributing to strategic decision-making.
- Utilized negotiation skills to settle claims, achieving favorable outcomes.
- Evaluated claims, ensuring fair settlements and reducing processing time by over 10%.
- Collaborated with teams to resolve complex cases, enhancing customer satisfaction.
- Analyzed policy details, minimizing errors and improving claim accuracy.
- Investigated claims thoroughly, identifying fraudulent activities and saving costs.
- Streamlined documentation processes, leading to faster claim resolutions.
- Analyzed business metrics to optimize performance and drive measurable improvements.
- Enhanced reporting accuracy, leading to informed strategic decisions and operational efficiency.
- Collaborated with cross-functional teams to identify and resolve process inefficiencies.
- Developed data-driven insights that supported significant revenue growth.
- Streamlined data collection processes, improving analysis speed and accuracy.
Timeline
Bodily Injury Claims Adjuster
Argo Group
12.2021 - Current
Claims Adjuster
Travelers
09.2016 - 12.2021
Claims Adjuster
Allstate
06.2015 - 08.2016
Claims Adjuster
AAA Texas
01.2010 - 06.2015
Business Performance Analyst
AAA Texas
04.2004 - 12.2009
Bachelor of Science - Business Administration, Management
Western Governors University