Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Quote
Work Availability
Timeline
TruckDriver
Charlene Waligora-Todd

Charlene Waligora-Todd

Phoenix,AZ

Summary

Experienced bodily injury adjuster with a strong background in investigating and analyzing liability related to personal, casualty, and property loss. Demonstrates expertise in handling bodily injury claims and showcases exceptional organizational and time management abilities. Skilled in evaluating bodily injury claims and successfully negotiating early settlements, known for delivering outstanding customer service and personal attention to clients. Possesses specialized knowledge of medical terminology and employs a logical and fair approach.

Overview

8
8
years of professional experience

Work History

Bodily Injury Claims Adjuster

USAA
03.2023 - Current
  • Reduced claim costs by effectively negotiating settlements with claimants.
  • Enhanced customer satisfaction by providing timely updates on claim status and answering inquiries professionally.
  • Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
  • Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
  • Monitored expenses of pending claims to comply with company expenditure guidelines and budgets.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.

Non-Injury Auto Claims Adjuster

USAA
12.2016 - 03.2023
  • Analyzes and verifies insurance claims at the individual, mid-market, and enterprise level
  • Investigates and confirms comprehensive coverage while determining liability status for involved parties
  • Identifies and assesses automobile damage and effectively negotiates coverage settlement on behalf of the represented
  • Establishes and coordinates all auto repairs and provides rental vehicle to needed party if deemed necessary
  • Holds authority to make payments of assigned claims within prescribed limits, pending supervisory review and approval
  • Serves as the primary point of contact for members throughout the claims process, providing clear and effective internal and external lines of communication
  • Maintains compliance per state requirements; conducting market research to understand and evaluate compliance at any given time.

Education

High School Diploma -

Deer Valley High School

Pre-Nursing Degree -

Glendale Community College

Skills

  • Claims Investigation
  • Knowledge of total losses
  • Complex coverage issues
  • Accident scene investigations
  • Active Listening
  • Team Collaboration
  • Valuation knowledge
  • Critical Thinking
  • Decision-Making
  • Liability Determination
  • Excellent Communication
  • Problem-solving abilities
  • Self Motivativation
  • Adaptability
  • Multitasking Abilities
  • Time Management
  • Bodily injury settlements proficient
  • Policy Interpretation
  • Negotiation
  • Policy investigations
  • Teamwork and Collaboration
  • CCC Reports
  • Automobile claims specialist
  • Texas Claims Adjuster License
  • Medical Records Analysis
  • Keyboarding
  • Highly motivated
  • Claims Processing
  • Attention to Detail
  • Reliability
  • Customer service and support
  • Organizational Skills
  • Effective Communication
  • Claims
  • Claims adjustment
  • Claims Evaluation
  • Task Prioritization
  • Self Motivation
  • Analytical Thinking
  • Professionalism
  • Coverage Determination
  • Settlement Negotiations
  • Continuous Improvement
  • Written Communication
  • Denied claims identification
  • Proficient in Microsoft Office programs, Outlook, and Google Application

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceHealthcare benefits401k matchWork from home optionPaid time offPaid sick leaveFlexible work hoursCareer advancementPersonal development programsTeam Building / Company Retreats

Interests

Family

Friends

Traveling

Gym

Hiking

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bodily Injury Claims Adjuster

USAA
03.2023 - Current

Non-Injury Auto Claims Adjuster

USAA
12.2016 - 03.2023

High School Diploma -

Deer Valley High School

Pre-Nursing Degree -

Glendale Community College
Charlene Waligora-Todd