Phenecia Holcombe
Kemper Insurance
Las Vegas,NV
1
Certification
11
years of professional experience
Accomplished Claims Adjuster with a proven track record at Progressive, adept in claims investigation and possessing advanced communication skills. Excelled in fast-paced environments, demonstrating exceptional customer service and support, and achieving high satisfaction ratings. Skilled in liability determination and compliance, leveraging a Texas Claims Adjuster License to enhance operational efficiency and minimize financial risk.
Work History
Bodily Injury Claims Adjuster
1 Year 9 Months- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms with attorneys, claimants, and co-defendants.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Interviewed relevant parties to determine claim denial or settlement.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Diplomatically negotiated to resolve disputes, avoiding litigation related to coverage, liability, and damages.
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
- Prepared reports of findings in investigations.
- Determined liability and estimated and approved benefit payments.
Claims Adjuster
2 Years 3 Months- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Substantiated legitimate claims and denied unjustified claims.
United States Army
6 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Retail Banker
1 Year 9 Months- I'm
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Education
Skills
Claims Investigation
Highly motivated
Claims Processing
Advanced oral and written communication skills
Accident scene investigations
Texas Claims Adjuster License
Customer service and support
Computer Skills
Claims adjustment
Claims
Liability Determination
Certification
Licensed adjuster
Timeline
Bodily Injury Claims Adjuster
Kemper Insurance
12.2024 - 09.2026Read More
Claims Adjuster
Progressive
04.2022 - 07.2024Read More
Retail Banker
Chase Bank
04.2019 - 01.2021Read More
United States Army
United States Army National Guard
10.2015 - 10.2021Read More
Klein Forest High School
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