Ashley Chavez
Lakewood,CO
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
11
11
years of professional experience
Work History
Sales Advisor
Planet Honda
06.2021 - 02.2024
- Engage with in-store, over the phone, and internet customers and maintain great relationships through follow up communication.
- Identity customers needs/ wants by asking questions to make customer tailored recommendations.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Promote/ upsell the dealership’s service center, maintenance products, vehicle service contacts, and Honda vehicle accessories. Achieved the highest accessories sales amongst team in 2023.
- Exceeded sales targets consistently with third highest internet closing percentage for 2023 at 16.8%.
Customer Specialist
CarMax
10.2018 - 05.2021
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Participated in cross-functional dealership format in which employees are trained in vehicle sales, assisting with appraisals, inventory management, and business office operations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Store Manager
Zumiez
09.2012 - 04.2018
- Owned store sales plan and consistently exceeded various sales measures, such as increasing store's annual revenue 56% over a three year period.
- Managed inventory control, cash control, loss prevention, and store opening and closing procedures.
- Recruited, trained, and developed a team of 6 or more in a in fast-paced environment through proactive coaching, and positive feedback.
Education
High School Diploma -
Colorado’s Finest
Englewood, CO2007
Skills
- Product Demonstrations
- Relationship Building
- Objection Handling
- Upselling Strategies
- CRM proficiency
- Product and Service Sales
Timeline
Sales Advisor
Planet Honda
06.2021 - 02.2024
Customer Specialist
CarMax
10.2018 - 05.2021
Store Manager
Zumiez
09.2012 - 04.2018
High School Diploma -
Colorado’s Finest