Ashley Chavez
Anaheim,CA
Summary
Detail-oriented and integrity-driven professional with over 10 years of experience in customer service and accounts receivable within the apparel industry. Proven ability to manage a high volume of accounts, maintain accurate financial records, and implement effective collection strategies. Skilled in fostering strong relationships with customers, vendors, and management to drive results and enhance financial operations.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Specialist
Liberated Brands(Formally known as Boardriders)
Costa Mesa, CA
03.2022 - Current
- Evaluated open accounts to identify past-due balances and executed collection strategies for over 1,200 accounts.
- Maintained an up-to-date accounts receivable database, tracking relevant client information, billing progress, and program changes.
- Collaborated with the cash application team and credit manager to ensure timely and accurate posting of remittances.
- Resolved active claims by analyzing discount violations, proof of delivery discrepancies, and returns.
- Generated, mailed, and monitored invoices while investigating and rectifying billing discrepancies.
- Processed payments, refunds and adjustments to customer accounts.
Sales Operations Specialist
Boardriders
Huntington Beach, CA
09.2018 - 03.2022
- Managed EDI order processing and commercial invoicing for international shipments, ensuring timely order fulfillment.
- Communicated effectively with freight forwarders to coordinate pickups and resolve shipping issues.
- Maintained data integrity by deduping leads and contacts within B2B sites and Elastic, enhancing operational efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coordinated with international teams to manage logistics and documentation for order fulfillment.
Invoicing Specialist/Warehouse Associate
Boardriders
Irvine
03.2015 - 05.2017
- Processed purchase orders and customs documentation in the ERP system, ensuring compliance and accuracy.
- Generated and sent invoices, adjustments, and credit memos to clients while handling returns and order fulfillment.
- Received and tracked incoming inventory shipments.
- Processed returns of defective merchandise as required.
- Investigated any reported problems regarding shipping errors or damages.
- Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, departments.
Sales Associate
Ross Dress for Less, Brand
12.2012 - 02.2015
- Maintained operational excellence and accuracy in cash register management.
- Provided training and supervision for new employees while enhancing the customer shopping experience.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Processed returned merchandise according to company policies.
Education
La Vista High School
Skills
- Accounts Receivable Management
- Financial records & Reporting
- Customer service support
- Credit management
- Reconciling
- Software Proficiency: Microsoft Office Suite, Excel, SAP, AS400, Full Circle, Salesforce, GetPaid, B2B platforms, Elastic, and various BI tools
- Typing Speed: 45-50 WPM
Professional References
John Ewing Manager(714)222-3507
Anthony Erdag Manager-(949)233-3146
Mark Lopez-Manager(714)944-8371
Timeline
Accounts Receivable Specialist
Liberated Brands(Formally known as Boardriders)
03.2022 - Current
Sales Operations Specialist
Boardriders
09.2018 - 03.2022
Invoicing Specialist/Warehouse Associate
Boardriders
03.2015 - 05.2017
Sales Associate
Ross Dress for Less, Brand
12.2012 - 02.2015
La Vista High School
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