Ashley Perry
Lodi,CA
Summary
Adept at leveraging skills in Microsoft Office and communication, I significantly enhanced project outcomes and client satisfaction at CableCom LLC. My background spans instructional support to customer service, marked by a commitment to resolving challenges and fostering educational environments. Excel in technology troubleshooting and streamlining operational processes, ensuring efficiency and quality in every task.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instructional Aide/Speech Facilitator
Brentwood Union School District
Brentwood, USA
07.2023 - 07.2024
- Preparing and organizing materials, and equipment for speech sessions
- Providing a quality safe environment for students
- Ensuring the clients attend sessions and assisting with logging in and getting focused
- Being comfortable and competent with technology and helping with any unforeseen technical difficulties, such as troubleshooting with video and audio equipment if needed
Speech Facilitator
Steppingstones
03.2023 - 07.2023
- Ensuring the clients attend sessions and assisting with logging in and getting focused
- Coordinate with the SLP during sessions to make sure they understand what the client is working on and to ensure the client is completing the assigned activity
- Forming a relationship with the SLP and being able to effectively communicate
Customer Service Representative
Pacific Instruments
Concord, USA
08.2019 - 03.2023
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel orders, and obtain details of complaints
- Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments as well as take actions
- Check to ensure that appropriate changes are made to resolve customers' problems
- Determine changes requested, collect payments, and arrange billing
- Resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records using computers
Project Coordinator
CableCom LLC
Martinez, CA
10.2015 - 08.2019
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Education
High School Diploma -
Olympic High School
Concord 06-2014
Skills
- Nannying
- Childcare
- Infant care
- Food preparation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Construction estimating
- Detail oriented
- Organizational skills
- Communication skills
- Classroom inclusion
- Documentation preparation
- Deadline oriented
- Microsoft office expertise
- Proofreading & editing
- Data entry experience
- Attention to detail
Certification
- CPR/First aide certified
- Sexual Harassment and abusive conduct prevention training
- Bloodborne Pathogens
- Advance Directives
- Identifying and preventing child abuse and neglect
- Supporting Quality of life for individuals with IDD
- Imitation and joint attention
- Working with families of individuals with Autism
- Abuse and Neglect of individuals with I/DD
- Preparing for crisis situations
- Maintaining client dignity through the behavior change process
- Behavioral challenges of Autism
- Communication with families and professional Boundaries
- Teaching receptive language skills
- Professionalism and ethics for RBTS
- Token economies
- Stimulus Control
- Applied behavior analysis
- Decreasing behavior
- Naturalistic teaching strategies
- Shaping and chaining
- Guidelines for effective documentation
- Increasing behavior
- Reinforcement schedules
- Data collection, behavior, and decisions
- Session Delivery
- Functional assessment and behavior intervention plans
- Teaching expressive language
Languages
English, Expert
Timeline
Instructional Aide/Speech Facilitator
Brentwood Union School District
07.2023 - 07.2024
Speech Facilitator
Steppingstones
03.2023 - 07.2023
Customer Service Representative
Pacific Instruments
08.2019 - 03.2023
Project Coordinator
CableCom LLC
10.2015 - 08.2019
High School Diploma -
Olympic High School