Ashley Clark
The Colony,TX
Summary
This opportunity is really exciting as it would allow me to advance my career and grow my expertise in a more administrative role within the HCSC organization. This management position would allow me to take on new aspects of utilization management and build on the higher level skills and work experiences that I've had. I have enjoyed utilization review from a behavioral health care coordinator perspective, but desire the opportunity to assist with a focus on the behavioral health care policies and procedures that help us reach our overall mission of focusing on whole-person health and wellness for our members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead, Behavioral Health Care Coordinator
Health Care Service Corporation
08.2024 - Current
- Team Lead in 8/2024, I oversaw special projects, crisis call rotation, and team administrative tasks.
- Supported call escalations, enhancing customer service efficiency.
- Maintained team continuity while serving as Acting Unit Manager from late September 2024 to early January 2025.
- Received significantly exceeded performance expectations at the most recent yearly review.
- Demonstrated proactive leadership through independent management of responsibilities and team engagement.
- Trained and onboarded new hires to full production
- Managed Teams chat to foster camaraderie and boost morale in a remote environment.
- Encouraged recognition and constructive feedback to strengthen team connections.
Behavioral Health Care Coordinator
Health Care Service Corporation
04.2022 - 08.2024
- Reviewed clinical information promptly, ensuring accuracy in verbal and written communications.
- Supported members seeking behavioral health treatment by applying medical necessity criteria.
- Achieved higher than expected audit scores through effective performance strategies.
- Evaluated case management services to identify improvement opportunities.
- Provided education on peer review and appeals processes to inform decision-making.
- Engaged directly with families to address inquiries related to behavioral health services.
PRN Therapist
Texas Health Seay Behavioral Health Center
Plano, Texas
03.2021 - 03.2022
- Conducts unstructured individual, family, and group therapy as scheduled or ordered by physician to address goals identified on patient treatment plan.
- Completes treatment plans within the context of age-specific, development, and cultural considerations.
- Conducts psychosocial assessments to determine patient’s and family’s level of functioning to implement effective treatment, and to plan appropriate discharge disposition.
- Adapts to changes in workload and shift assignments to meet changing needs of the patients or programs; experience working in inpatient, PHP, and IOP.
Therapist
The Counseling Spot
Dallas, Texas
02.2019 - 03.2022
- Provide weekly counseling sessions for couples, families, and individuals.
- Implement various treatments and protocols to provide guidance and appropriately address client situations
- Continually assess client situations and provide the proper ongoing treatments
- Educate and involve family members or other loved ones in the treatment process when necessary
- Record and maintain adequate notes about client visits
- When required, refer clients to outside sources or agencies that can better address their specific needs
Adolescent Inpatient Therapist
Texas Health Seay Behavioral Health Center
Plano, Texas
11.2019 - 03.2021
- Conducts unstructured individual, family, and group therapy as scheduled or ordered by physician to address goals identified on patient treatment plan.
- Completes treatment plans within the context of age-specific, development, and cultural considerations.
- Conducts psychosocial assessments to determine patient’s and family’s level of functioning to implement effective treatment, and to plan appropriate discharge disposition.
Contract Therapist
Youth and Family Counseling
Denton/Lewisville, Texas
04.2019 - 05.2019
- Perform social services functions, such as: assessment and assisting patients to meet treatment goals, using therapeutic interventions and skill building, to achieve an optimal level of emotional health.
- Provide on-going assessments, basic consultation, teaching, crisis intervention, short-term and long-term family therapy, and provide referrals as needed.
- Provide court-ordered counseling services to clients for Denton County courts.
Program Therapist
Wellbridge Healthcare Hospital
Plano, Texas
09.2018 - 04.2019
- Provide Psychotherapy and counseling therapies to patients suffering from psychiatric and substance abuse disorders. Therapies include group, individual and family.
- Performs discharge planning as developed with the treatment team from day of admission. Acts as liaison for patients and their families to various community agencies, hospital consultants and services.
- Participates in treatment planning sessions by assisting in development of master treatment plan with specific goals and interventions
MFT Student Therapist
TWU Counseling and Family Therapy Clinic
Denton, Texas
06.2017 - 05.2018
- Provided marriage and family therapy for adults, adolescents, and children in the context of individual, couple, and family sessions.
- Completed intakes for clients to assess if TWU CFTC could support the client’s needs.
- Facilitated relational groups for couples that needed additional support outside of therapy.
HMT Group Facilitator
TWU Counseling and Family Therapy Clinic
Denton, Texas
02.2018 - 04.2018
- Assisted with the first Hold Me Tight couple’s seminar at TWU, using Sue Johnson’s HMT curriculum.
- Coached clients through exercises and provided emotional focused therapy education.
Mental Health Technician (2)
North Hills Hospital (NHH)
North Richland Hills, Texas
07.2015 - 12.2015
- Interacted with patients and families in an advocacy and informative role, supervises visitation, observes multifamily groups, and assists in phone communication between hospital staff and patient families.
- Led groups for an inpatient geriatric unit / inpatient adult unit (community, reflections, leisure).
- Assisted with patient care for all patients on an adult inpatient unit.
- Participated in codes to protect patient from harming self or others
- Negotiated and listened to patient concerns to best attempt to deliver patient-centered care.
- Received a fast–track promotion from MHT (1) to MHT (2) within 6 months of employment; Serves as a preceptor for new employees.
Mental Health Technician (2)
Green Oaks Hospital (GOH)
Dallas, Texas
08.2013 - 12.2015
- Interacted with patients and families in an advocacy and informative role, supervises visitation, observes multifamily groups, and assists in phone communication between hospital staff and patient families.
- Led groups for an inpatient geriatric unit / inpatient adult unit (community, reflections, leisure).
- Assisted with patient care for all patients on an adult inpatient unit.
- Participated in codes to protect patient from harming self or others
- Negotiated and listened to patient concerns to best attempt to deliver patient-centered care.
- Received a fast–track promotion from MHT (1) to MHT (2) within 6 months of employment; Serves as a preceptor for new employees.
Graduate Research Assistant
Family Research Lab at the University of Texas at Dallas
Richardson, Texas
08.2013 - 05.2015
- Assisted with data management using SPSS
- Scheduled participants for multiple studies by phone and email
- Aided in the development of a measure
- Helped with IRB forms, create studies using Qualtrics & performing lab tasks necessary for new studies to begin summer 2015
Graduate Research Assistant
The Blackberry Project at the University of Texas at Dallas
Richardson, Texas
08.2013 - 12.2013
- Coded text message transcripts and provided date management.
- Attended weekly meetings to ensure coder-reliability.
Undergraduate Internship
Texas Department of Family and Protective Services
Rockwall, Texas
01.2013 - 05.2013
- Shadowed caseworkers to school visits, home visits, court, family meetings, etc… to see what happens on a daily basis with families involved in the agency.
- Assisted with duties in the office that include observing parent/child visits, de-identifying cases for court, and organizing administrative material.
- Observing meetings pertaining to family safety and supervisor/caseworker case reviews
Education
Master of Science - Marriage and Family Therapy
Texas Woman’s University
Denton, Texas05.2018
Master of Science - Psychological Sciences, Social and Personality Psychology
The University of Texas at Dallas
Richardson, Texas05.2015
Bachelor of Science - Psychology, Child Learning and Development
The University of Texas at Dallas
Richardson, Texas05.2013
Associate of Science -
Collin College
Plano, Texas05.2012
Skills
- Project management
- Verbal and written communication
- Analytical thinking
- Decision-making
- Management experience
- Employee training
- Crisis management
- Clinical documentation
- Team building
- Employee engagement
- meeting faci
Certification
- Licensed Marriage and Family Therapist Associate (LMFT)
- Texas License #203250
- Expires 03/2027
Dedicated Presentations
- Jurek, P., Horton, D., & Clark, A. Humor, play, and family therapy. Presented: 2022 TAMFT Annual Conference, April 9th (2022).
- Jurek, P., & Griffin, A. If you’re happy and you know it, thera-play. Presented: 2018 NAMI Annual Conference, October 27th (2018)
- Master’s Poster Presentation: The mediating role of emotion display beliefs about expressing negative emotions within depression and coping resources Presented: Master’s Symposium, The University of Texas at Dallas, April 17th (2015)
Training
- Emotion-Focused Therapy Externship
- Trauma-Focused Cognitive Behavioral Therapy
Affiliations
Received Significantly Exceeded Performance Expectations at most recent yearly review
Timeline
Team Lead, Behavioral Health Care Coordinator
Health Care Service Corporation
08.2024 - Current
Behavioral Health Care Coordinator
Health Care Service Corporation
04.2022 - 08.2024
PRN Therapist
Texas Health Seay Behavioral Health Center
03.2021 - 03.2022
Adolescent Inpatient Therapist
Texas Health Seay Behavioral Health Center
11.2019 - 03.2021
Contract Therapist
Youth and Family Counseling
04.2019 - 05.2019
Therapist
The Counseling Spot
02.2019 - 03.2022
Program Therapist
Wellbridge Healthcare Hospital
09.2018 - 04.2019
HMT Group Facilitator
TWU Counseling and Family Therapy Clinic
02.2018 - 04.2018
MFT Student Therapist
TWU Counseling and Family Therapy Clinic
06.2017 - 05.2018
Mental Health Technician (2)
North Hills Hospital (NHH)
07.2015 - 12.2015
Mental Health Technician (2)
Green Oaks Hospital (GOH)
08.2013 - 12.2015
Graduate Research Assistant
Family Research Lab at the University of Texas at Dallas
08.2013 - 05.2015
Graduate Research Assistant
The Blackberry Project at the University of Texas at Dallas
08.2013 - 12.2013
Undergraduate Internship
Texas Department of Family and Protective Services
01.2013 - 05.2013
Master of Science - Marriage and Family Therapy
Texas Woman’s University
Master of Science - Psychological Sciences, Social and Personality Psychology
The University of Texas at Dallas
Bachelor of Science - Psychology, Child Learning and Development
The University of Texas at Dallas
Associate of Science -
Collin College
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