Ashley Clark
BMO Financial Group
Jacksonville,FL
4
years of professional experience
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and also committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Fraud Analyst
1 Year 7 Months- Analyzed transaction data to identify and mitigate potential fraud risks.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Terminated customers relationships and accounts when fraud committed to help reduce risk of fraud.
Costco Customer Service Representative
1 Year 4 Months- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Made decisions and recommendations about extending lines of credit.
Customer Service Representative
7 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Diploma
Skills
Inbound and Outbound Calling
Money handling abilities
Telephone etiquette
Scheduling
Word processing
Cash Handling
Excellent Communication
Organization and Time Management
Loan Applications
Credit Card Applications
Credit Decisions
Fraud prevention
Data analysis
Dispute resolution
Timeline
Fraud Analyst
BMO Financial Group
01.2025 - 08.2026Read More
Costco Customer Service Representative
Citibank
12.2022 - 04.2024Read More
Customer Service Representative
Caliber Collision
05.2022 - 12.2022Read More
Terry Parker High School
Diploma
Read More