Ashley Clarke
Washington,DC
Summary
Strategic Program & Project Manager and People Operations Leader with 6+ years of experience driving large-scale workforce, HR, and operational programs across the Department of Defense and Intelligence Community. Known for building systems from the ground up, improving efficiency by up to 40%, and leading cross-functional initiatives supporting 1,000–5,000+ personnel. Adept at leveraging AI tools, data analytics, and modern project management platforms to streamline workflows and elevate organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager – Joint Duty Assignment Program (JDAL)
Central Security Service | NSA
Fort Meade, MD
01.2024 - Current
- Lead full lifecycle management of 180+ Joint Duty Assignment positions across multiple Intelligence Community and DoD agencies.
- Serve as senior advisor to executives on workforce strategy, readiness, and interagency personnel movements.
- Designed and deployed a program-wide tracking system, increasing readiness reporting accuracy by 30%.
- Identified workflow gaps and implemented solutions that improved operational efficiency and visibility.
- Coordinated with HR, legal, security, and operational teams to ensure seamless onboarding and assignment execution.
- Developed policy recommendations and briefing materials for senior leadership.
Personnel Operations Program Lead
United States Africa Command (AFRICOM)
Germany & Remote
01.2023 - 01.2024
- Directed personnel operations for 1,300+ personnel across 3 installations supporting a $168M mission.
- Built and implemented a new accountability system, increasing tracking accuracy by 30%.
- Coordinated with U.S. Embassy and external partners, reducing operational delays by 20%.
- Oversaw deployment, redeployment, and rotational processes ensuring compliance with DoD and host-nation requirements.
- Delivered executive-level briefings on personnel posture, risk, and operational impacts.
HR Operations Lead | Training Program Manager
United States Air Force – Global Assignments
01.2020 - 01.2024
- Directed sustainment operations supporting 1,200+ personnel and $3.3B in assets across global locations.
- Led HR operations across all 16 core HR functional areas, including workforce planning, performance management, HRIS administration, talent mobility, training program management, compensation, benefits, and employee support.
- Increased team productivity by 25% through training and process optimization.
- Improved compliance and audit readiness through systemic issue resolution.
- Managed readiness reporting, personnel accountability, and deployment preparation for global operations.
- Developed and implemented process improvements to enhance operational efficiency across teams.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Managed communication between departments to facilitate seamless operational execution and support missions.
Program & Training Lead – HR Operations
7th Logistics Readiness Squadron
Dyess AFB, TX
01.2022 - 01.2023
- Led transformation of personnel systems, reducing processing time by 43%.
- Designed and delivered 50+ training programs, improving onboarding speed by 20%.
- Oversaw hiring and onboarding operations (100+ annually) ensuring compliance and mission continuity.
- Conducted data analysis to identify systemic issues and implemented corrective actions that improved compliance.
HR Program Manager | Personnel Operations Lead
7th Force Support Squadron
Dyess AFB, TX
01.2020 - 01.2021
- Managed HR operations for 4,800+ personnel, improving processing efficiency by 25%.
- Oversaw 600+ annual evaluations, achieving 98% on-time completion.
- Advised leadership on personnel decisions, disciplinary actions, and workforce planning.
- Eliminated backlogs and implemented process improvements that increased operational output.
- Trained and mentored HR specialists, improving team capability and customer service outcomes.
Education
Bachelor of Arts - Human Resources Management
University of Arizona
Arizona Skills
- Microsoft Copilot, ChatGPT, AI‑assisted workflow automation
- Advanced Excel (pivot tables, dashboards), SharePoint
- PowerPoint (executive‑level decks), Word, Teams, Outlook
- HRIS Systems: MILPDS, Oracle
- Program Leadership & Execution
- Project Planning & Roadmapping
- Process Improvement & Transformation
- Risk & Issue Management
- Executive Stakeholder Engagement
- Data‑Driven Decision Making
- Workforce Planning & Staffing
- Employee Lifecycle & HR Operations
- Performance Management & Recognition
- Talent Mobility & Career Progression
- Training & Development Program Management
- Compensation, Benefits & Global Mobility
Certification
- PMP – Project Management Professional (In Progress)
- CAPM – Certified Associate in Project Management
- PHR – Professional in Human Resources (In Progress)
- PHRi – Professional in Human Resources – International (In Progress)
- DoD HR & Personnel Systems: MILPDS, Oracle
Timeline
Program Manager – Joint Duty Assignment Program (JDAL)
Central Security Service | NSA
01.2024 - Current
Personnel Operations Program Lead
United States Africa Command (AFRICOM)
01.2023 - 01.2024
Program & Training Lead – HR Operations
7th Logistics Readiness Squadron
01.2022 - 01.2023
HR Operations Lead | Training Program Manager
United States Air Force – Global Assignments
01.2020 - 01.2024
HR Program Manager | Personnel Operations Lead
7th Force Support Squadron
01.2020 - 01.2021
Bachelor of Arts - Human Resources Management
University of Arizona
Leadership
Led cross-functional teams across global environments. Recognized for building programs from the ground up, driving organizational change, and improving operational performance by up to 40%.