SARAH MCCAFFERTY
San Francisco,CA
Summary
Strategic operations leader with 15+ years driving complex digital programs and high-performing teams. Builds trust-based relationships and aligns cross-functional teams to consistently hit OKRs and deliver initiatives on time. Skilled at developing talent, optimizing resources, and turning technical expertise into measurable business results.
Overview
16
16
years of professional experience
Work History
Director, Program Operations
BOLD LLC
San Francisco, CA
01.2022 - 03.2026
- Drove 75% growth in monetization metrics by prioritizing engineering backlogs aligned with business objectives
- Managed a portfolio of 50+ programs, achieving 95% on-time delivery over seven years, and increased delivery predictability by 40% through consistent methodologies
- Eliminated $800k in annual costs by architecting AI-automated workflows reused across five domains
- Oversaw go-to-market execution for complex product launches, ensuring timely delivery by aligning engineering and marketing teams
- Developed quarterly planning mechanisms and KPI tracking infrastructure to enhance real-time project visibility
- Led onboarding and mentoring initiatives, achieving a 40% reduction in time-to-productivity for new resource
- Conducted bi-annual performance reviews, providing structured feedback and development plans to enhance career growth
- (Company-wide layoffs)
Senior Technical Program Manager
BOLD LLC
San Francisco, CA
05.2019 - 01.2022
- Oversaw weekly sprint planning and backlog management with offshore teams across 2 time zones, reducing cycle time by 40% and improving on-time user story delivery
- Directed execution across 50+ concurrent programs, aligning teams and resolving blockers through weekly one-on-one and team meetings, mentoring program managers on standardized PM processes
- Analyzed performance data to identify enhancement opportunities and support ongoing program development
Senior Digital Program Manager
Organic, Inc. (via Giant Recruiting)
San Francisco, CA
12.2017 - 09.2018
- Managed concurrent enterprise digital programs across consumer, product, design, and engineering teams as single point of contact through full project lifecycles for multiple Fortune 100 clients, ensuring seamless execution and delivery
- Acted as the point of contact for enterprise accounts valued at $800K+, managed client relationships, escalations, and delivery oversight to maintain satisfaction and project continuity
- Facilitated stakeholder alignment sessions that transformed ambiguous briefs into signed-off goals, success metrics, and acceptance criteria, mitigating risk of costly mid-project scope changes
- Clients: Wells Fargo, Hewlett Packard
Senior Project Manager
Accenture Interactive (previously Wire Stone)
San Francisco, CA
07.2015 - 07.2017
- Cultivated trusted relationships as the primary customer success point of contact for enterprise clients, driving $1.5M in upsell and cross-sell revenue while promoting delivery excellence and long-term partnership retention
- Owned end-to-end program delivery spanning scope, requirements, Statements of Work (SOWs), and documentation — consistently meeting defined KPIs while building client relationships that delivered high-quality outcomes and long-term partnerships
- Facilitated technical digital and marketing product development from strategy initiation through implementation, collaborating with Creative and DevOps teams to ensure effective agile development
- Clients: Intel (HPC), PayPal, eBay, Microsoft Independent Consultant, Multi-Client
Sarah McCafferty Consulting, LLC
San Francisco, CA
12.2009 - 12.2014
- Drove $2M+ in upsell revenue by leveraging consultative sales techniques with brand and advertising partners, applying a results-driven approach to building business cases that accelerated deal closures
- Led digital platform programs spanning web performance optimization, analytics tagging, and UX enhancement across high-visibility consumer initiatives
- Coordinated cross-functional program teams, aligning product, engineering, marketing, and operations stakeholders to drive on-time delivery of key initiatives
- Clients: Macy's.com | ThinkOrbit / Shift Thinking | Zuberance (IZEA)
Education
BA - English, Political Science
University of Oregon
Eugene, OR01-1996
Skills
- Agile / Scrum / Sprint Management
- Roadmap execution
- Stakeholder alignment Team leadership
- Go-to-Market Program Delivery
- Portfolio & Program Governance
- Cross-Functional Leadership
- Agile/Scrum/Sprint Management
- JIRA Backlog & Sprint Health Reporting
- Offshore/Distributed Team Leadership
- OKR/KPI Tracking & Reporting
- Quarterly Planning & Roadmap Execution
- Critical Path & Dependency Management
- Stakeholder Alignment & Executive Reporting
- Blocker Removal & Escalation Management
- Risk Identification
- SEO & SEM Program Management
- Accessibility (WCAG 21/22) Program Delivery
- A/B & Multivariate Testing Programs
- M&A Onboarding & Business Integration
- Cloud & API Platform Programs
- AI-Enabled Workflow Optimization
- Program Delivery: MS Project
- Smartsheet
- JIRA
- Confluence
- Asana
- Airtable
- Trello
- Salesforce
- Data & Reporting: Advanced Excel (pivot tables, macros, dashboards, automation)
- Tableau
- Google Analytics
- Optimizely
- Adobe Target
- Cloud & Platform: AWS ecosystem
- API infrastructure programs
- WordPress (Headless/Decoupled)
- Keystone
- WIX/ Squarespace
- SEO/SEM: Ahrefs, Screaming Frog, Google Search Console, Google Analytics, Microstrategy
- Design & Experimentation: Figma
- A/B & multivariate testing
- Adobe Creative Suite
- AI-enabled workflow tools
- AI & Productivity: ChatGPT / GPT-4
- Claude
- Copilot
- Gemini
- AI-enabled workflow automation
Timeline
Director, Program Operations
BOLD LLC
01.2022 - 03.2026
Senior Technical Program Manager
BOLD LLC
05.2019 - 01.2022
Senior Digital Program Manager
Organic, Inc. (via Giant Recruiting)
12.2017 - 09.2018
Senior Project Manager
Accenture Interactive (previously Wire Stone)
07.2015 - 07.2017
Sarah McCafferty Consulting, LLC
12.2009 - 12.2014
BA - English, Political Science
University of Oregon