Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kamalika Neogi

Kamalika Neogi

Program Management Senior Advisor
South Windsor,CT

Summary

A results-driven Delivery Lead, Senior Program Manager and Lead Scrum Master with over 15 years of experience orchestrating complex initiatives from ideation to delivery in the Healthcare sector. Proven track record of aligning cross-functional teams, managing multi-million-dollar budgets, and mitigating risks to successfully achieve strategic business objectives. Aims to combine deep understanding of Agile & Scrum with exceptional stakeholder communication to foster collaboration and drive measurable results. Seeking to leverage my expertise to build and scale high-impact programs for a forward-thinking organization. An accomplished servant-leader with a solid comprehension of Product development methodologies, Lean Agile frameworks and Agile metrics, who can deliver large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum Teams & Agile Release Trains (ART). Expert at driving the adoption and enforcement of Scrum rules by removing impediments and fostering self-management. Capable of bringing enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

Overview

13
13
years of professional experience
6
6
Certifications

Work History

Sr Delivery Lead/Program Manager/Senior Scrum Master

Cigna Health & Life Insurance Co./ Evernorth
05.2023 - Current
  • Project Overview –Multiple Projects under Cigna’s Interoperability Sub Domain whose goal is to power Cigna Group's health information ecosystem through a secure, connected data exchange platform that enables our business to efficiently access, share, and leverage data to improve health outcomes. Effective interoperability ensures that electronic health information is shared between health care partners, at the right time, to enable seamless and collaborative healthcare for our patients. Interoperability Planning & Delivery team executed projects that focus on FHIR Data management and the delivery of Interoperability API products. These products expose data for compliance or business value use cases, integrate with vendor products to enable functionality like EMR access and Lab Ordering, receive and process Admission Discharge Transfer events, and enable medical data retrieval from the Health Information Networks or the feeding of data into the workflows of other Organizations. Projects also included conversion of Cigna Internal Data into FHIR format to support compliance requirements and business value use cases while supporting and maintaining the Evernorth FHIR Server.
  • Roles and responsibilities
  • Involved as a Delivery Lead & Program Manager Scrum Master for Delivery of Scope Interoperability Agile Release Train (ART).
  • The Delivery Lead/ Program Manager serves as a key collaborator focusing specifically on coordinating activities within the Agile Program Level of Coordination. In this role, they facilitate the smooth execution of initiatives, ensuring alignment with strategic objectives and customer needs. Working closely with cross-functional teams, they oversee the coordination and implementation of Program Epics and Features.
  • Responsibilities include:
  • Understanding and articulating Business Value, Strategic Objectives, and Program Strategy
  • Producing and Maintaining multiple Value and Foundational Roadmaps to provide a high-level, strategic overview of a program, connecting it to business goals, communicating lifecycle phases, and objectives to stakeholders. Using it as a visual and strategic tool for guiding a program towards its intended outcome. This helps us identify and manage dependencies between different program elements internally within Interop and its upstream and downstream counterparts
  • Acting as a servant leader and ensuring alignment with appropriate Enterprise Operating Model processes
  • Contributing to value decomposition and planning by partnering with Technical Product Owners and Product managers through Continuous Refinement of the Agile Release Train scope for the program into manageable phases, making it easier to plan and execute
  • Continuously demonstrating a solid understanding internal and external factors that can impact the scope, timing, and/or cost of the delivery work
  • Facilitating the estimation of Interoperability ART Scope towards various Lean Business Cases with guidance and operational excellence
  • Building multiple JIRA Dashboards views driven by sophisticated JQL queries that instantly pull up-to-date insights on the project – status and metrics which in turn increases transparency into project progress, visibility into the team’s efforts
  • Facilitating Weekly Syncs/ Scrum of Scrums among all Interop Teams at ART level for each program to have an avenue to discuss status and flow of the Value Initiative level cutting across work from different Interop and provides a comprehensive overview of the Initiative, enabling better decision-making at all stages of the lifecycle
  • Coordinating across all delivery domains – upstream and downstream for the successful delivery of the scope and constantly organizing, monitoring and improving relationship with Stakeholders. Becoming their point of contact for Interoperability Questions. Planning effectively to meet their needs and expectations. Engagement with Stakeholders in a Program Management Role is multi-branch involving - Vendors, Clients, Program, Business creating increased opportunities and competitive advantages
  • Maintaining & Tracking Decision Making and path forward through RAID Log
  • Ensuring Program Epics/Features meet the Definition of Ready (DoR) before the work is started and the Definition of Done (DoD) when work is completed
  • Enabling smooth Path to Prod activities and engaging in Prod Support transition
  • Fostering an environment of Continuous Improvement using appropriate measures and metrics, including Cumulative Flow Diagram, Feature Delivery Predictability, Feature Lead Time, Feature Cycle Time, Defect Ratios
  • Developing and implementing strategies to reduce the negative impact of potential risks on a project by increasing transparency of Risks by making them integral part of SoS ceremonies for better transparency and leadership input, by regularly monitoring the identified risks and the effectiveness of mitigation strategies and adjusting the plan as needed based on new information or changing circumstances
  • Bringing Negotiation skills to reach a mutually acceptable solution that is amicably agreed upon by including informal peer agreements and more formal program negotiations in relation to funding, trade-offs, timelines - this continuously helps to safeguard Interop Teams to not overcommit or overshoot timelines and minimizes and distributes the loss due to a sudden change, so it has the least negative effect
  • The Senior Scrum Master serves as a key facilitator and collaborator focusing specifically on coordinating activities within the Agile Team Level of Coordination. In this role, the SM facilitates the smooth execution of team-level work, ensuring alignment with strategic objectives and customer needs. Working closely within and with other cross-functional teams, the SM oversees the coordination and implementation of Stories.
  • Responsibilities include:
  • Facilitating and supporting multiple Scrum Teams as a servant leader by fostering Agile values and practices and ensuring team’s adherence to Agile principles and providing coaching on executing the Scrum framework
  • Organizing and facilitating all PI ceremonies, identifying improvement opportunities, and track team progress.
  • Removing impediments to progress and protecting the team from outside influences.
  • Partnering with the Product Owner to prioritize backlog items based on business value.
  • Striving for Improved Scrum Team Metrics – Accomplishments includes turning a Scrum Team into Predictable Agile Team through Education and techniques - adapting to shifting priorities, planning based on historical velocities, helped us reach that consistency with delivering Value, respecting "Work In Progress (WIP)" Limits, paying attention to age of work, reducing feedback cycles and by removing blockers.
  • Building JIRA Metric Dashboards to show Accomplishments and Predictability
  • Establishing a Single Defect Management Process _removed inconsistencies and the communication tactics using JIRA that ensured hand-offs and flow of Defect accurately through its life cycle. Resulted in updates to Board configurations in JIRA to display defects, finding and setting the accurate forward/backward statuses, educating teams on Status Mapping.
  • Coaching new onboarding Scrum Masters on their understanding of Agile principles and Scrum practices frequently used in Interoperability which helped in reducing learning curve and their readiness to perform their job. Also helped Product Organization in its Scrum adoption and effective JIRA usage - helped in highly improving the preparedness for Sprint Planning and other PI ceremonies
  • Promoted Continuous Refinement and Continuous Delivery - helped in better Story Writing, improving Defect logging etc.
  • Environment: Agile-Kanban, JIRA, SQL, JQL, Tableau, Looker, AWS, Confluence, Microsoft Co-Pilot, GitHub
  • Led cross-functional teams in implementing Agile methodologies, resulting in enhanced project delivery efficiency and team collaboration.
  • Facilitated Scrum ceremonies and coaching sessions, fostering a culture of continuous improvement and accountability among team members.
  • Developed and maintained project plans, ensuring alignment with strategic objectives and timely completion of deliverables.
  • Managed stakeholder communications and expectations, leading to improved project transparency and satisfaction across all levels.
  • Conducted post-project evaluations to identify areas of success, lessons learned, and opportunities for improvement in future initiatives.
  • Evaluated vendor proposals, negotiated contracts, and monitored vendor performance to ensure quality service delivery within budget constraints.
  • Championed process improvements that resulted in reduced operational bottlenecks and increased efficiency across the organization.
  • Implemented continuous improvement initiatives to enhance overall program effectiveness and achieve desired outcomes.
  • Delivered exceptional customer service by proactively addressing client concerns, building trust and fostering long-lasting relationships.
  • Developed comprehensive project plans, setting clear objectives, milestones, and resource allocation for successful execution.
  • Applied data-driven decision-making techniques to guide program strategy adjustments as necessary for optimal results.
  • Aligned multiple projects under a single portfolio for streamlined reporting and increased visibility into overall program health.
  • Increased program efficiency by streamlining processes and implementing strategic project management methodologies.
  • Established strong relationships with key stakeholders, ensuring alignment of goals and expectations throughout the project lifecycle.
  • Coordinated efforts among various departments involved in the implementation of complex programs, resulting in seamless collaboration.
  • Coordinated with external vendors to deliver IT project components.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Program Manager/Release Train Engineer

Cigna Health & Life Insurance Co./ Evernorth
01.2021 - 05.2023
  • Project Overview – This is Evernorth’s multi-year Behavioral program and Evernorth’s investment towards Strategic Growth. The goal of this program is to Expand and Modularize product offerings, Implement and Expand Digital Capabilities, Implement Provider Network Flexibility, Enable Behavioral Programs by providing Analytical models to be utilized for Customer identification and outreach and Provide Operational and Client reporting to show the end to end value of the program for Evernorth Behavioral. Goal is to engage fully in the Portfolio Management process including discovery and decomposition of the D&AE Analytics & Reporting Scope & delivery of program scope in a timely manner.
  • Roles and responsibilities
  • Involved as a Program Manager/Release Train Engineer for Delivery of Scope from D&AE Analytics & Reporting Agile Release Train (ART).
  • The RTE's major responsibility to facilitate the ART events and processes and assist the teams in delivering value and communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement using a strong technical background in information technology management
  • Responsible for:
  • Facilitating & Coordinating Scope Discovery using Product Use Cases, Journey mapping i.e. Customer Experience
  • Working closely with the Product management and the Solution Architect closely for Data needs for the program
  • Managing and optimizing the flow of value through the ART and Solution Train using various tools, such as the Program and Solution KANBANS and other information radiators
  • Facilitating PI planning readiness by fostering a continuous exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings
  • Coaching leaders, teams, and Scrum Masters in Lean-Agile practices and mind-sets
  • Helping manage risks and dependencies across Agile Release Trains
  • Escalating and tracking impediments and Providing input on resourcing to address critical bottlenecks
  • Encouraging collaboration between teams and System and Solution Architects/Engineering Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
  • Facilitating System demos and Solution demos
  • Driving relentless improvement via Inspect and Adapt workshops; assessing the agility level of the ART and Solution Train and helping them improve
  • Managing and supervising personnel involved in release management and scheduling activities, organizing and assigning responsibilities, and overseeing the successful completion of all assigned tasks for Go-Live
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop

Program Manager/Release Train Engineer & Scrum Master

Cigna Health & Life Insurance Co.
06.2018 - Current
  • Project Overview – This is one of Cigna's large multi-year program that involves Consumer health engagement (CHE) product evolution which involves large scale migration of Clients from legacy Case Management Platform to newer and more robust Clinical platforms (TRCR) and providing customers with newer Health Matters Care management model bundles. Goal is to engage fully in the Portfolio Management process including delivery of program scope that impacts to D&AE and GD&AE Reporting in a timely manner using defined Data and Reporting formats intended to convey effectiveness of CHE’s Clinical programs and the quality of our engagement with individual customers.
  • Roles and responsibilities
  • Involved as a Program Manager/Release Train Engineer from the initiation of any project under the program to determine any Impacts to D&AE and GD&AE organization
  • Responsible for 3 principles of Agile Program Management - Learning the business; Understanding the team’s specific challenges; developing a specific approach to meet the stakeholder’s needs.
  • Conducted the Intake Process of understanding the specific Reporting needs for various existing and prospective projects under the Medical Management Evolution Program
  • Advocated and Expedited discussions among Data & Analytics Engineering and partner organizations to ensure clarity of scope, priorities, timelines, estimates and dependencies
  • Identified, analyzed and decided on disposition of new scope for the program as in Portfolio Epics, Program epics & Features in Rally Tool
  • Performed Data GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
  • Provided the Insights on specific Clinical data availability in Cigna's Data Warehouse as an SME for supporting Reporting Needs either from past analytical experience or by conducting turnover meetings with the Technical leads and other senior advisors for solutions
  • Built trust with Medical Management Business Program Stakeholders for every project and provide a single point of contact into the Data & Analytics organizations
  • Negotiated and managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters
  • Articulated trade-offs and impacts to enable strategic and tactical decision making as well as to mitigate risks
  • Conducted recurring Core Team discussions for each project under the program to track current status, milestones and delivery
  • Engaged in Risk Assessment & Issue Resolution to ensure any impacts to Project timelines is mitigated
  • Responsible for risk and issues communication across projects happen to bring clarity, cohesiveness, transparency, organization and accountability to projects involving multiple departments
  • Ensured that communication flows appropriately between cross-vertical teams
  • Involved in Planning Yearly Scope and Budget for Data & Analytics area under the Program
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop

Program Manager/Release Train Engineer & Scrum Master

Cigna Health & Life Insurance Co.
06.2020 - 05.2023
  • Project Overview – This is one of Cigna key Business deliverable in the Consumer Health Engagement arena in 2020 & 2021 that will automate and consolidate the identification and analysis of outreach opportunities, which prioritizes customers with the highest opportunities. This will allow us to drive optimal outreach for care management and provide actionable prioritized, consumable insights for our clinicians for more focused outreach and care.
  • Roles and responsibilities
  • Involved as a Program Manager/Release Train Engineer(RTE) for Delivery of Scope from D&AE Analytics & Reporting Agile Release Train (ART)
  • The RTE is accountable for the overall planning, coordination, execution, and delivery of value through the program.
  • Facilitated the coordinated preparation and execution of release planning for the ART.
  • Worked with the ART team to prioritize the features to be considered in the next PI planning cycle to meet the Feature Definition of Ready
  • Assisted the ART in communication and coordination with stakeholders and customers during feature definition and delivery
  • Managed changes to the ART’s PI plan and the impacts of those changes
  • Driven cross team, ART, and departmental impediments, planning, collaboration, and coordination.
  • Provided regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
  • Visualized, understood and managed upstream/downstream dependencies
  • Driven delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity
  • Worked across stakeholders and teams to continuously improve
  • Ensured the overall cost, schedule, and performance of the program
  • Analyzed program budgets and estimates from participating organizations to provide direction for the overall development of all program budgets and integrated cost profiles
  • Managed program level coordination, such as creating timelines, milestones, and cadence of increments and releases
  • Lead project teams and provided leadership; acted as consultant/coach to management in resolving unusually difficult problems
  • Participated with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures related to Scaled Agile Framework (SAFe) and be an advocate in adopting Agile and SAFe best practices and processes.
  • Coached leaders, teams, and Scrum Masters in Lean Agile/Scrum principles
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop
  • Led Agile transformation initiatives, implementing best practices that significantly enhanced team productivity and project delivery timelines.
  • Facilitated cross-functional collaboration, driving alignment among stakeholders to ensure successful program outcomes and improved operational efficiency.

Scrum Master Senior Advisor

Cigna Health & Life Insurance Co.
07.2020 - 01.2021
  • Project Overview – This Scrum team works on multiple projects for programs like MME & IDC mentioned above that involves - providing high and low level overview of Cigna national inpatient data spread across various time periods through Tableau dashboards where Data is sliced and diced based on Market, Product, Facility & segment, provide Client specific deeper insights on Inpatient Utilization data which assists business to improve the Market share, and integrate medical and behavioral CM into one work flow to unify the rules for CM reporting.
  • Roles and responsibilities
  • Started Performing the role of a SAFe Scrum Master for a 3rd Scrum Team in the Data & Analytics Vertical focusing on Consumer Health Engagement
  • Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Sprint review, and Sprint retrospective
  • Planned Program Increments & Iterations effectively done so that product or service is delivered with higher frequency
  • Followed Agile values and principles as outlined in the Safe Agile Framework (SAFe)
  • Challenged the Team to make Customer satisfaction as the highest priority goal for the team and guided the team to achieve that through rapid and continuous delivery
  • Assisted Team Lead/PO in converting high-level requirements EPICS into small User Stories as well as tasks
  • Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business
  • Ensured that User stories are written according to INVEST criteria
  • Assisted Product Owner in the prioritization of the user stories and used various techniques such as MOSCOW method, Weighted shortest job first and whole team sorting
  • Facilitated Backlog Grooming Sessions for the Project Backlog so that scrum team understand the upcoming tasks.
  • Created and maintained the Project Backlog in Rally based on the requirements gathered
  • Responsible for identifying and documenting business rules for the business logic
  • Conducted Estimation Training Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on Relative Sizing technique.
  • Worked closely with the ETL Developers to explain the complex Data Transformation Logic
  • Widely used complex SQL queries for Data Gap analysis & Data Mapping purposes
  • Acted as a liaison between the developers and user staff and was instrumental in resolving conflicts between the user and technical teams
  • Conducted ETL testing process for data quality, data integrity and data validation
  • Worked closely with the QA team for drafting testing requirements, test plans
  • Used Rally agile management software for creating the Sprint Burn Down and Burn Up charts
  • Ensured that Definition of Done (DOD), Definition of Ready (DOR) and Acceptance Criteria are defined.
  • Worked on Analytical Reporting tools like Tableau, Looker and Angular
  • Conducted Scrum of Scrum meetings for insuring Cadence and Dependencies
  • Facilitated User Acceptance Testing (UAT) sessions where the stakeholders would analyse and understand the capabilities of the product that was released
  • Helped the team to embrace Changing environments at any stage of the process to provide the business stakeholders with a competitive advantage
  • Motivated all stakeholders and team members for optimal project outcomes, while teams are provided with all the necessary tools and support, and are trusted to accomplish project goals
  • Facilitated System Demos to review the final working product which is the ultimate measure of success
  • Ensured that Sustainable development is accomplished through agile processes whereby development teams and stakeholders are able to maintain a constant and ongoing pace.
  • Validated that Agility is enhanced through a continuous focus on technical excellence and proper design
  • Built Self-organizing teams to develop the best architectures and designs and to meet requirements
  • Conducted Iteration & PI Retrospectives at Regular intervals to improve efficiency through fine-tuning behaviours.
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop
  • Led cross-functional Agile teams to enhance project delivery speed, significantly improving overall team performance and collaboration.
  • Facilitated Scrum ceremonies, ensuring effective communication and alignment among stakeholders, resulting in reduced project bottlenecks.
  • Mentored junior Scrum Masters, fostering their professional development and promoting Agile best practices across teams.
  • Implemented process improvements that increased team efficiency, contributing to a more streamlined and adaptive project management environment.

Program Manager/Release Train Engineer & Scrum Master

Cigna Health & Life Insurance Co.
03.2020 - 12.2020
  • Project Overview – This is Cigna's new multi-year program to bring the At Risk and Chronic solutions into the digital age which will allow the Customers with chronic conditions to engage in a seamless, multi-modal coaching solution; resulting in greater reach, higher engagement and reduced TMC. This program will provide an online coaching experience with the option to add more intense support through 1:1 coaching unlike the current Your Health First chronic coaching solution which only offers telephonic coaching. This solution moves from one dimensional telephonic coaching to a more immersive multidimensional holistic coaching program experience. The goal is to identify Strategic Data Source for enablement of Digital Coaching data in Reporting areas like Client Incentives, Performance Guarantees and Operational Reporting, determine mechanism of Data consumption into Strategic Source from Digital Coaching Vendor, determine Data needs for Reporting & identify Data Gaps to understand how to fill in the data and finally make Data Consolidation Decisions for manual and automated reporting.
  • Roles and responsibilities
  • Serve as Program Manager/Release Train Engineer and work closely with Program Delivery Lead for delivery of scope – Program Managers govern work streams for successful delivery of strategies
  • Responsible for oversight & delivery of all Reporting work streams under Data & Analytics Engineering area
  • Finalized the Seed Funding needs for the project by identifying and aligning the appropriate Teams
  • Established Working Groups to define requirements by defining the RACI for the project
  • Kicked-off Epic & Feature (High Level Requirements) Decomposition effort with 2 Teams
  • Facilitate and lead development of new Data flows and Data gap analysis for each Reporting area
  • Analyze the Impact of the missing data in Cigna’s Data Warehouse to the matrix partners and help in making informed decisions for the defined reporting requirements, once any data gaps have been identified
  • Steering discussions on what Data needs is from Digital Vendor
  • Empower the teams to self-organize around achievement of their commitments
  • Identify and remove any impediments and distractions that interfere with the team’s ability to deliver against their commitments
  • Recommend improvements and assist in changes to best practice where appropriate
  • Work closely with Architects to build a Data Strategy so that there is no dependency on legacy assets for any reporting requirements
  • Effectively communicate weekly project status to executive and business leadership
  • Adapted to changing context through collaboration and rapid Iterations
  • Environment: Agile, SQL, Data Warehouse, JIRA, Microsoft Office Suite 2012, MS Visio 2012, Confluence, Rally

Scrum Master Senior Advisor

Cigna Health & Life Insurance Co.
01.2019 - 07.2020
  • Project Overview – This Scrum team works on multiple projects for programs like MME & IDC mentioned above that involves - providing high and low level overview of Cigna national inpatient data spread across various time periods through Tableau dashboards where Data is sliced and diced based on Market, Product, Facility & segment, provide Client specific deeper insights on Inpatient Utilization data which assists business to improve the Market share, and integrate medical and behavioral CM into one work flow to unify the rules for CM reporting.
  • Roles and responsibilities
  • Performed the role of a Scrum Master Senior Advisor for 2 Scrum Teams in the Data & Analytics Vertical focusing on Consumer Health Engagement
  • Primarily focused on helping to create an environment where the engineering teams can deliver high quality and valuable software without operational challenges
  • Ensured to keep DEV team focused on writing software by helping them to handle ancillary technical tasks beyond coding involving anything from onboarding applications and various tools to taking the lead on application architecture review processes, preparing various documentation and focusing on operational tasks for project delivery
  • Anticipated risks/issues/dependencies that can have a negative impact to the status of the project and escalate via Blockers and Escalation Model Communication
  • Understood the Accountability and Responsibility of all members of their teams and ensuring capacity is not exceeded
  • Optimized the flow of work within and across teams Develop best practices, tools
  • Driven cross team planning, collaboration, and coordination
  • Exhibited technical knowledge to understand technical dependencies and took them to fulfillment
  • Blended Lean-Agile methods based on the team's unique needs, to allowed the scrum team to adapt to changes in their delivery ecosystem
  • Provided regular and open communication with RTEs and business stakeholders for transparency and awareness of progress and impediments
  • Mentored, and coached teams, on emerging Agile and Lean methods Point to new Agile Cigna page
  • Utilized feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and partners with Agile Value Management Office to coach and continuously improve scrum team Identify and develop metrics, communications around metrics
  • Coached scrum team to improve collaboration and self-organization Coaching & Learning Resources
  • Acted as an Agile mentor/coach to any Agile role or stakeholder Coaching & Learning Resources
  • Agile and Technical Learning: Actively seeked and led a variety of learning opportunities such as Communities of Practice, conferences, classroom training, and independent study to further develop self and community Coaching & Learning Resources
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop

Project Management Sr. Specialist (Scrum Master)

Cigna Health & Life Insurance Co.
09.2018 - 12.2018
  • Project Overview – This Scrum team works on multiple projects for programs like MME & IDC mentioned above that involves - providing high and low level overview of Cigna national inpatient data spread across various time periods through Tableau dashboards where Data is sliced and diced based on Market, Product, Facility & segment, provide Client specific deeper insights on Inpatient Utilization data which assists business to improve the Market share, and integrate medical and behavioral CM into one work flow to unify the rules for CM reporting.
  • Roles and responsibilities
  • Performed the role of a SAFe Scrum Master for 3 Scrum Teams in the Data & Analytics Vertical focusing on Consumer Health Engagement Area
  • Responsible for applying quantitative business analytics and project management expertise to serve as a facilitator of these teams
  • Responsible for driving large-scale, complex projects often involving multiple matrix constituents as well as external delivery partners through all phases of the Agile process in an data warehouse environment
  • Defined, planned and executed project plans to ensure on time delivery of critical projects and programs
  • Improved Team performance in areas of quality, predictability & velocity
  • Responsible for driving Test Driven development and continuous integration strategies and ensuring shorter development cycles
  • Supported increased deployment frequency using automation and more dependable releases
  • Monitored daily issues impacting the Scrum teams and facilitated resolutions and escalations as necessary
  • Facilitated all Agile/Scrum ceremonies
  • Eliminated impediments to the teams by actively addressing issues which are beyond the Team’s Authority
  • Responsible for ensuring communication across projects happen to bring clarity, cohesiveness, transparency, organization and accountability to projects involving multiple departments
  • Served as an expert in both technical & business processes in order to routinely brief key stakeholders on assigned initiatives
  • Articulated Trade-offs & impacts to stakeholders to enable Strategic & Tactical decision making
  • Responsible for supporting all Team Release activities
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop

Consultant

Cognizant Technology Solutions US Corp
05.2017 - 08.2018
  • Project Overview – This is one of Cigna key Business deliverable in the Consumer Health Engagement arena in 2020 & 2021 that will automate and consolidate the identification and analysis of outreach opportunities, which prioritizes customers with the highest opportunities. This will allow us to drive optimal outreach for care management and provide actionable prioritized, consumable insights for our clinicians for more focused outreach and care.
  • Roles and responsibilities
  • Performed the role of a SAFe Scrum Master for 3 Scrum Teams in the Data & Analytics Vertical focusing on Consumer Health Engagement Area
  • Responsible for driving large-scale, complex projects often involving multiple matrix constituents as well as external delivery partners through all phases of the Agile process in an data warehouse environment
  • Prepared attendees to successfully define, plan and execute the Program Increment (PI) which is the primary enabler of alignment throughout all levels of a SAFe organization
  • Defined and tracked project milestones while developing, maintaining, and reporting on an overall PI plan
  • Prepared Execution Roadmap for communication to the business team about release dates, controlled validation and user go-live dates
  • Negotiated and managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters
  • Served as subject matter expert in both technical and business process to routinely briefing key stakeholders on different aspects of assigned initiatives
  • Facilitated different Scrum events like daily stand-ups, sprint planning, demos, Sprint retrospectives and other such ceremonies and ensured effective Iteration execution
  • Articulated trade-offs and impacts to enable strategic and tactical decision making as well as mitigate risk
  • Monitored risks/issues/blockers and ensured that the owners are assigned and is being mitigated
  • Monitored Dependencies and ensure they are being fulfilled
  • Managed Rally for planning and tracking of deliverables – Features, User stories, Tasks etc.
  • Managed burn down charts/release burn-ups
  • Supported relentless improvement on performance and Scrum Team maturity in the areas of quality, predictability, flow, and velocity
  • Coached Scrum Teams for maximum business results by building an environment of trust, collaboration, and openness among peers and other team members and sharing best practices
  • Helped team focus on concepts of Test Driven Development and Continuous Integration for Agile deliverables
  • Supported DevOps implementation to aim at shorter development cycles, increased deployment frequency using automation and more dependable releases
  • Environment: Agile-Kanban, SQL, Data Warehouse, Jenkins, GIT Prime, Tableau, Looker, Angular, AWS, MS Visio 2012, Confluence, Rally, Python, Teradata, Hadoop

Consultant

Cognizant Technology Solutions US Corp
11.2016 - 05.2017
  • Project Overview – Client is offering new Self Insured product to the Small Group customers in addition to the ACA plans. After successful implementation of this project, the systems will have the ability to quote and rate via an automated process so that we can preserve our current book of SG business along with gain market share from our competitor’s book of business. The Billing suite of applications will be enhanced to support AFA billing, payment reconciliation and provide feed to downstream applications for new and renewal business (renewals to be set-up new structures).
  • Roles and responsibilities
  • Acted as Senior Business Analyst, Scrum Master and Agile Delivery Lead contributing to the design, development, and delivery of large, integrated IT project, including large-scale data conversion project and legacy replacement projects under Aetna Funding Advantage program
  • Key Role in Defining a Domain Agile process for the entire Billing Domain
  • Participated in the Organization Level External Audit of Agile Processes as one of the expert practitioners of Scrum
  • Demonstrated the following key competencies in my role - Knowledge of Agile process and tools, Servant leader communication and facilitation skills & ability to hold team members accountable
  • Facilitated Scrum ceremonies the Daily Scrum, Demo, Sprint Retrospective and Sprint Planning meetings
  • Enacted change & continuous improvement, increasing the productivity of the Scrum Teams by every Sprint and the quality of the deliverables
  • Captured top retrospective items and followed up with team to see if they incorporated the top improvements
  • Coached the team to ensure they are adhering to Agile best practices
  • Monitored the team’s capacity/velocity and interpreted the burn down chart
  • Facilitated removal of impediments identified in the Daily Scrum and escalated issues to the Project Manager
  • Protected team from over commitment, managed backlog, prioritized resolution of observations as evidenced by the on-time delivery of stories in a sprint
  • Performed Data analysis using SQL queries that assisted is writing rules that aided in coding software programs
  • Gained experience with tools, technologies, and methodologies including (but not limited to): Agile & Waterfall methodologies; Java; ASP;.NET; C#; Oracle PL/SQL and SQL Server
  • Participated in testing activities using various QA methods particularly helping business in their User Acceptance Testing processes
  • Created & Maintained Release Plan & Delivery Roadmap for the Project
  • Worked on Project financials to make sure the project will be delivered with quality within existing cost parameters
  • Communicated with other management, engineers, product managers and support specialists on product issues
  • Responsible for identifying, documenting and mitigating risks & issues and its communication with management
  • Assisted with Change management process on the projects
  • Coordinated and managed code releases and shared APIs with other IT groups
  • Environment: Agile-Scrum, PL/SQL, Java, Web Services, Rational Requisite Pro, Rational Team Concert, Rational Requirements Composer, Caliber RM

Consultant

HTC Global Services Inc.
04.2016 - 01.2017
  • Project Overview – All types of Organizations are defined by their characteristics, functions, arrangements, and relationships to other organizations within Organization Book of Record (OBOR) for the client. This project allows business users to request additional new organization and organization attributes for each new Contractual Joint Ventures and Structural Joint Ventures within Organization Book of Record (OBOR) through self-service submission.
  • Roles and responsibilities
  • Performed role of Senior Business Analyst, Scrum Master & Agile Lead under the project
  • Analyzed business needs for self-service submission process and enabled business to identify requirements for creation of a Wizard like User Interface to assist the self-service submission
  • Worked closely with business to understand and document process flows for submitting Transactional Data, Reference Data & Data Dictionary using the self-service submission Wizard based on User Role
  • Defined work flows for approval of submitted requests using self-service submission
  • Worked closely with Architects & Technical team to define how audit trail of requests (history) could be maintained
  • Identified Notifications requirements for Admins on self-service submission Portal
  • Adapted to Agile process changes and reinforced the Scrum process by encouraging the team to work together.
  • Coached the team to ensure they are adhering to Agile best practices
  • Monitored the team’s capacity/velocity and interpreted the burn down chart
  • Facilitated removal of impediments identified in the Daily Scrum and escalated issues to the Project Manager
  • Protected team from over commitment, manage backlog, prioritize resolution of observations as evidenced by the on-time delivery of stories in a sprint
  • Created & Maintained Release Plan for the Project based
  • Worked on Project financials to make sure the project will be delivered with quality within existing cost parameters
  • Communicated with other management, engineers, product managers and support specialists on product issues
  • Responsible for identifying, documenting and mitigating risks & issues and its communication with management
  • Assisted with Change management process on the projects
  • Environment: Agile-Scrum, PL/SQL, Java, Web Services, Rational Requisite Pro, Rational Team Concert, Rational Requirements Composer, Caliber RM

Consultant

HTC Global Services Inc.
03.2014 - 11.2016
  • Project Overview –Individual Quoting System Renewal Repository consolidates all existing Individual (IVL) Off-Exchange membership from different enrollments system for retention into 2017 Product portfolio. This single repository of membership data enables identification of membership for renewals, discontinuance, discontinuance with mapping in 2017, CMS mandated renewal notifications and renewal processing. IQS interacts with enrollment system to conduct Plan changes transactions to renew member and any future maintenance of memberships and with Member system to set up renewed members.
  • Roles and responsibilities
  • Performed role of a Scrum Master & Agile Lead under the project for 2 Scrum Teams
  • Involved at the early stage of the project conception and responsible for putting Scrum Teams together based on expertise
  • Built relationship with Product Owner & other Stakeholders to facilitate team’s interaction with them
  • Coached product Owners and other stakeholders in creation and maintenance of Product Backlog
  • Coached Team members on Agile principles and providing general guidance on the methodology
  • Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
  • Facilitated getting the work done without coercion, assigning or dictating the work
  • Facilitated Sprint planning, retrospective & sprint demos
  • Organized and facilitated release planning, daily stand-up meetings, reviews, retrospectives
  • Removed impediment to team’s progress by engaging the right personnel to remove the impediment
  • Took responsibility of delivery and management of tasks
  • Tracked and efficiently communicated team velocity and sprint/release progress to all affected teams and management
  • Also performed role of Senior Business Analyst under the project
  • Analyzed impacts to multiple downstream systems including enrollment, membership and commissions due to the solution approach for Renewal Strategy
  • Worked closely with Business SMEs to document 2017 product mapping Rules, Letter templates for renewal notification to members and producers
  • Completed Data analysis to ensure Renewal Repository membership data is sufficient to calculate rates (E.g. zip, age, tobacco status) and continue billing (recurring payment detail) with minimal impact to the member data in the member systems
  • Worked closely with architecture and various technical teams for solution on County determination using Zip Code to ensure appropriate 2017 product mapping
  • Environment: Agile-Scrum, PL/SQL, Java, Web Services, Rational Requisite Pro, Rational Team Concert, Rational Requirements Composer, Caliber RM

Consultant

HTC Global Services Inc.
03.2014 - 04.2016
  • Project Overview – The Aetna information classification policy is designed to reduce the risk of a breach of information for the consumer by reducing the number of times SSN is processed down to what is absolutely business essential. SSN will not be used within Aetna Individual Business (IVL) Applications IQS, IPS, IUS, and IPOS & IPR which deals with various business functions like quoting, rating, underwriting, products and rates, premium override, automated enrollment feed to enrollment system. Where SSNs are used as a key identifier, it will be protected using the proposed Voltage API Encryption technology to prevent the exposure of plain text SSN data.
  • Roles and responsibilities
  • Performed the role of Scrum Master under the project facilitating Daily Scrum meetings, Sprint planning, Sprint review and Sprint retrospectives
  • Performed role of Senior Business Analyst under the project
  • Worked with Product Owner on Artifacts such as Product Backlog, Sprint Backlog, Release Burn down
  • Provided visibility to team impediments/risks which helped to eliminate tem
  • Trained and coached Scrum teams to utilize Agile methodology with Scrum
  • Encouraged the team to become self-organized and was able to boost the efficiency and coordination
  • Worked with Stakeholder & Product owners to prioritize requirements for a Sprint
  • Ensured Task completion to specification and alignment to “Definition of Done”
  • Facilitated all Scrum ceremonial meetings
  • Responsible for identifying appropriate Remediation Technique for each IVL application in scope by analyzing impacts to the various business functions – elimination/replacement/encryption
  • Working closely with Architects and Design team to come up with high-level design including new framework for Voltage API encryption
  • Environment: Agile-Scrum, PL/SQL, Java, Web Services, Rational Requisite Pro, Rational Team Concert, Rational Requirements Composer, Caliber RM

Consultant

HTC Global Services Inc.
08.2012 - 04.2016
  • Roles and responsibilities
  • Worked as a Senior Business Analyst & Scrum Master in highly visible & tight timelines Health Care Reform program to identify & document the regulations and guidelines for the Consumer Individual Healthcare Insurance Market.
  • Worked on documenting the changes needed to address the Key reform laws impacting the client business for the Individual sector included the Guaranteed Issue and the Rating Changes.
  • Assisted and empowered Product Owners to create comprehensive set of functional requirements in smaller increments called “Stories”
  • Coordinated Daily Scrum meetings, sprint planning, sprint review and sprint retrospective
  • Radiated information and ensured the team’s progress and successes are highly visible to all stakeholders, including the team itself
  • Optimized team work and identify / remove any impediments.
  • Facilitated Product Backlog Refinement such as backlog grooming, user story grooming, detailing user stories, and user story conversations.
  • Generated Key Metrics & Sprint Reports such as Sprint, Release & Epic Burn down, and Velocity Chart etc.
  • Conducted release planning and ensure releases adhere to organization release governance and guidance.
  • Ensured all the stakeholders are informed on the current and future releases.
  • Co-ordinated with onsite and offshore Teams to achieve continuous process improvement, best in class service, evaluate team efficiency and communication between onsite and offshore team, and evaluate sustainment and optimization of the team
  • Environment: Agile-Scrum, PL/SQL, Java, Web Services, Rational Requisite Pro, Rational Team Concert, Rational Requirements Composer, Caliber RM

Education

Bachelor of Technology - undefined

West Bengal University of Technology
India
01.2007

Skills

Delivery Lead and Agile Program Management: Overall Agile Release Train (ART) Management for Multiple Scrum Teams, Dependency Management, Program Increment Planning, Lean Agile frameworks, Scaled Agile Framework (SAFe), Agile metrics, Program organization, Road-map Planning, Budgeting, and Scheduling

Senior Scrum Master: Agile Project Release Planning, Sprint Planning, Capacity Planning, Daily Scrum, Sprint Review & Sprint Retrospective at Scrum Team(DEV Team) Level

Business Systems Analysis: Business Process Analysis & Design, Requirement Gathering, JAD Sessions, Use Case Modelling, Gap Analysis and Impact Analysis

SDLC Methodologies: Waterfall, Agile, Scrum, SAFe, Hybrid

Agile Management Tools: JIRA, IBM Rational Requirements Composer, Confluence, IBM Rational Team Concert(RTC), HP Quality Centre, Rally

Modelling and Design Tools: MS Visio, Rational Rose

Certification

SDLC Methodology Certification - IBM Rational Unified Process V7.0, IBM Requirements Management w/Use Cases

Timeline

Sr Delivery Lead/Program Manager/Senior Scrum Master

Cigna Health & Life Insurance Co./ Evernorth
05.2023 - Current

Program Manager/Release Train Engineer

Cigna Health & Life Insurance Co./ Evernorth
01.2021 - 05.2023

Scrum Master Senior Advisor

Cigna Health & Life Insurance Co.
07.2020 - 01.2021

Program Manager/Release Train Engineer & Scrum Master

Cigna Health & Life Insurance Co.
06.2020 - 05.2023

Program Manager/Release Train Engineer & Scrum Master

Cigna Health & Life Insurance Co.
03.2020 - 12.2020

Scrum Master Senior Advisor

Cigna Health & Life Insurance Co.
01.2019 - 07.2020

Project Management Sr. Specialist (Scrum Master)

Cigna Health & Life Insurance Co.
09.2018 - 12.2018

Program Manager/Release Train Engineer & Scrum Master

Cigna Health & Life Insurance Co.
06.2018 - Current

Consultant

Cognizant Technology Solutions US Corp
05.2017 - 08.2018

Consultant

Cognizant Technology Solutions US Corp
11.2016 - 05.2017

Consultant

HTC Global Services Inc.
04.2016 - 01.2017

Consultant

HTC Global Services Inc.
03.2014 - 11.2016

Consultant

HTC Global Services Inc.
03.2014 - 04.2016

Consultant

HTC Global Services Inc.
08.2012 - 04.2016

Bachelor of Technology - undefined

West Bengal University of Technology
Kamalika NeogiProgram Management Senior Advisor