Rhonda Whitley
Missouri City,TX
Summary
Proven professional with extensive experience in customer service and administrative roles, notably at Cigna Health And Life Insurance Company. Excelled in data entry and HIPAA guidelines, enhancing client satisfaction and operational efficiency. Demonstrates exceptional communication skills and a commitment to precision, significantly improving underwriting support processes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Cigna Health And Life Insurance Company
Remote From Home
01.2021 - 12.2024
- Conduct phone interviews for clients applying for Medicare Supplemental Benefits
- Make outbound calls to clients requiring a phone interview
- Verify that applications are properly documented and complete before submitting them to Underwriting for review and decision
- Handle incoming calls, assist customers with their concerns, and forward calls to the appropriate department when necessary
- Accurately input client data into the system, ensuring attention to detail and precision
- Provide exceptional customer service by treating each client with respect, empathy, and professionalism
Radiology Representative
Houston Methodist Hospital Breast Center
Sugar Land, TX
11.2019 - 01.2021
- Collect referrals making sure they line up with the type of visit scheduled
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Collect prior outside Images of new patients scheduled for diagnostic visit
- Served customers in a friendly, efficient manner following outlined steps of service
Receptionist
Dr. Toshio Yamauchi- Pediatrics
Sugar Land, TX
08.2014 - 10.2019
- Collect referrals making sure they line up with the type of visit scheduled
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Collect prior outside Images of new patients scheduled for diagnostic visit
- Served customers in a friendly, efficient manner following outlined steps of service
- Answered incoming calls and pleasantly transferred callers to appropriate personnel
- Check patients in
- Welcomed all patients with friendly greeting, answered
Office Assistant
Texas Spine & Neurosurgery Center
Sugar Land, TX
11.2011 - 08.2014
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
Diploma - Economics
Willowridge High School
Houston, TXSkills
- Data Entry
- HIPAA Guidelines
- Appointment Scheduling
- EMR / EHR
- Release of Medical Records
- Insurance Verification
- Payment/ Collection
- Reminder Calls
- Underwriting Support
Timeline
Customer Service Representative
Cigna Health And Life Insurance Company
01.2021 - 12.2024
Radiology Representative
Houston Methodist Hospital Breast Center
11.2019 - 01.2021
Receptionist
Dr. Toshio Yamauchi- Pediatrics
08.2014 - 10.2019
Office Assistant
Texas Spine & Neurosurgery Center
11.2011 - 08.2014
Diploma - Economics
Willowridge High School
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