Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Whitley

Missouri City,TX

Summary

Proven professional with extensive experience in customer service and administrative roles, notably at Cigna Health And Life Insurance Company. Excelled in data entry and HIPAA guidelines, enhancing client satisfaction and operational efficiency. Demonstrates exceptional communication skills and a commitment to precision, significantly improving underwriting support processes.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cigna Health And Life Insurance Company
Remote From Home
01.2021 - 12.2024
  • Conduct phone interviews for clients applying for Medicare Supplemental Benefits
  • Make outbound calls to clients requiring a phone interview
  • Verify that applications are properly documented and complete before submitting them to Underwriting for review and decision
  • Handle incoming calls, assist customers with their concerns, and forward calls to the appropriate department when necessary
  • Accurately input client data into the system, ensuring attention to detail and precision
  • Provide exceptional customer service by treating each client with respect, empathy, and professionalism

Radiology Representative

Houston Methodist Hospital Breast Center
Sugar Land, TX
11.2019 - 01.2021
  • Collect referrals making sure they line up with the type of visit scheduled
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
  • Collect prior outside Images of new patients scheduled for diagnostic visit
  • Served customers in a friendly, efficient manner following outlined steps of service

Receptionist

Dr. Toshio Yamauchi- Pediatrics
Sugar Land, TX
08.2014 - 10.2019
  • Collect referrals making sure they line up with the type of visit scheduled
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
  • Collect prior outside Images of new patients scheduled for diagnostic visit
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Answered incoming calls and pleasantly transferred callers to appropriate personnel
  • Check patients in
  • Welcomed all patients with friendly greeting, answered

Office Assistant

Texas Spine & Neurosurgery Center
Sugar Land, TX
11.2011 - 08.2014
  • Delivered clerical support by efficiently handling wide range of routine and special requirements
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Education

Diploma - Economics

Willowridge High School
Houston, TX

Skills

  • Data Entry
  • HIPAA Guidelines
  • Appointment Scheduling
  • EMR / EHR
  • Release of Medical Records
  • Insurance Verification
  • Payment/ Collection
  • Reminder Calls
  • Underwriting Support

Timeline

Customer Service Representative

Cigna Health And Life Insurance Company
01.2021 - 12.2024

Radiology Representative

Houston Methodist Hospital Breast Center
11.2019 - 01.2021

Receptionist

Dr. Toshio Yamauchi- Pediatrics
08.2014 - 10.2019

Office Assistant

Texas Spine & Neurosurgery Center
11.2011 - 08.2014

Diploma - Economics

Willowridge High School
Rhonda Whitley