Ashley Clay
Gainesville,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Certified Nursing Assistant
Parklands Care Center
Gainesville, FL
11.2019 - 12.2025
- Assisted residents with daily activities, fostering an atmosphere of compassion and respect for individual dignity.
- Facilitated patient assessments and routine medical procedures alongside nursing staff, contributing to improved overall care quality.
- Tracked and documented vital signs, notifying healthcare team of alterations to support immediate patient care.
- Conducted comprehensive training for new staff, focusing on patient care best practices and facility protocols to optimize operational efficiency.
Customer Service Representative
Walmart
Gainesville, FL
01.2012 - 09.2019
- Analyzed and resolved customer inquiries and issues promptly, ensuring a positive customer experience.
- Provided comprehensive education on product features and promotions, facilitating informed purchasing choices.
- Implemented training initiatives for new staff, emphasizing customer service standards and operational procedures to promote team cohesion and efficiency.
- Analyzed customer feedback and market trends to refine loyalty programs, fostering long-term business relationships.
Assistant Manager
Dairy Queen
Gainesville, FL
08.2008 - 03.2018
- Oversaw daily operations, maintaining strict adherence to established quality standards and organizational policies.
- Implemented training programs and mentorship opportunities to strengthen team capabilities and enhance overall service delivery.
- Streamlined inventory processes to effectively reduce waste and maintain optimal stock levels.
- Analyzed staffing needs and developed schedules to meet demand, effectively balancing labor costs and operational requirements.
- Engaged with management to develop and implement marketing initiatives focused on increasing community involvement and sales performance.
Education
High School Diploma -
Job Crops
Gainesville, FLBachelor of Arts -
Job Crops
Gainesville, FLSkills
- Compassionate patient assistance
- HIPAA regulations adherence
- Dependable team collaborator
- Patient care management
- Service excellence
- Analytical reasoning
- Client relationship management
- Effective relationship management
Timeline
Certified Nursing Assistant
Parklands Care Center
11.2019 - 12.2025
Customer Service Representative
Walmart
01.2012 - 09.2019
Assistant Manager
Dairy Queen
08.2008 - 03.2018
High School Diploma -
Job Crops
Bachelor of Arts -
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