Ashley Clemons
Brookwood,AL
Summary
Licensed Practical Nurse with extensive experience in home health operations, intake and referral management, care coordination, scheduling, and clinical support. Demonstrated ability to manage high-volume referrals, communicate effectively with physicians and patients, and support interdisciplinary clinical teams. Strong background in both direct patient care and healthcare administrative operations.
Overview
10
10
years of professional experience
Work History
LPN / Patient Services Coordinator /Patient Intake Specialist
CenterWell Home Health
Homewood, AL
02.2019 - Current
- Answer and manage high-volume phone calls and emails
- Serve as a primary liaison between physicians and patients
- Assist clinicians with day-to-day operational and scheduling issues
- Accept and decline referrals received via fax, hand delivery, and email intake
- Maintain accurate and up-to-date referral logs
- Track and update hospital hold lists to support timely admissions and continuity of care
- Support efficient patient flow and coordination of home health services
Licensed Practical Nurse (LPN)
Country Cottages
Hoover, AL
02.2018 - 02.2019
- Provided direct patient care in an assisted living/long-term care setting
- Administered medications per physician orders and facility protocols
- Completed accurate and timely clinical documentation
- Oversaw and supported Certified Nursing Assistants (CNAs)
- Participated in patient admissions and discharges
- Ensured patient safety and continuity of care
LPN / Scheduler / Intake / Team Lead Assistant
Alabama Home Care
Hoover, AL
09.2016 - 02.2018
- Managed intake and referral processing for home health services
- Accepted and declined referrals received via fax, hand delivery, and online referral platforms
- Entered processed patient referrals accurately
- Scheduled visits for RN, LPN, PT, PTA, OT, COTA, ST, MSW, and Bath Aides
- Served as a liaison between physicians and patients
- Assisted clinicians with daily operational needs
- Led weekly case conferences
- Conducted chart audits for LPNs, PTAs, and COTAs
LPN / Surgical Assistant / Office Manager
Muecke Facial Plastics
Hoover, AL
10.2015 - 09.2016
- Performed patient intake and clinical work-ups
- Assisted physicians during ENT, dermatology, and cosmetic procedures
- Managed phone and fax communications
- Obtained insurance authorizations
- Handled billing, collections, deposits, and scheduling
- Conducted lipo consultations and allergy testing
- Prepared and mixed allergy serums
- Supported marketing efforts
Education
Bachelor of Science - Healthcare Management
Bellevue University
Bellevue, Nebraska, NE05-2026
Vocational - Nursing
Shelton State Community College
Tuscaloosa, AL08-2008
No Degree - General Studies
Shelton State Community College
Tuscaloosa, AL05-2007
Skills
- Home Health Intake & Referral Management
- Patient Services Coordination
- Physician & Patient Communication
- Interdisciplinary Team Support
- Scheduling & Admissions
- Clinical Documentation
- Medication Administration
- Staff Oversight
Timeline
LPN / Patient Services Coordinator /Patient Intake Specialist
CenterWell Home Health
02.2019 - Current
Licensed Practical Nurse (LPN)
Country Cottages
02.2018 - 02.2019
LPN / Scheduler / Intake / Team Lead Assistant
Alabama Home Care
09.2016 - 02.2018
LPN / Surgical Assistant / Office Manager
Muecke Facial Plastics
10.2015 - 09.2016
Bachelor of Science - Healthcare Management
Bellevue University
Vocational - Nursing
Shelton State Community College
No Degree - General Studies
Shelton State Community College