Ashley Cobian
Kennewick ,MS
Summary
Dynamic professional with a proven track record at HAPO Community Credit Union, excelling in client engagement and satisfaction. Skilled in negotiation and collaboration, I streamlined processes to enhance service delivery and resolved complex issues effectively. My adaptability and active listening fostered a positive environment, driving team success and customer loyalty.
Overview
6
6
years of professional experience
Work History
Member Connections Specialist
HAPO Community Credit Union
Richland, WA
01.2023 - Current
- Assisted in managing client communication to enhance engagement and satisfaction.
- Collaborated with colleagues to streamline processes for improved service delivery.
- Provided routine administrative support, ensuring timely response to customer inquiries.
- Handled incoming calls efficiently, addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing clear information and resolving issues promptly.
- Educated customers on bank products, promoting services that aligned with their financial needs.
- Implemented best practices for transaction processing, improving overall workflow and accuracy.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Team Assembler
PERMOBIL
Pasco, WA
09.2021 - 10.2022
- Assembled components efficiently, ensuring adherence to quality standards.
- Operated machinery to support production and assembly processes effectively.
- Collaborated with team members to streamline workflows and enhance productivity.
- Conducted regular inspections of assembled products for compliance with specifications.
- Trained new team members on safe handling of tools and equipment.
- Maintained organized workstations to promote safety and efficiency in assembly operations.
- Followed safety protocols while operating machinery.
- Improved team efficiency by streamlining assembly processes and implementing time-saving techniques.
- Managed workload effectively under pressure while prioritizing tasks according to urgency or importance for optimal results within given timelines.
- Contributed to a safer work environment by strictly adhering to safety protocols and reporting potential hazards immediately.
E-Commerce Lead
Fred Meyer
Kennewick, WA
01.2020 - 09.2021
- Led cross-functional teams to optimize e-commerce platform performance and enhance user experience.
- Developed and executed strategic marketing campaigns to drive online sales growth and customer engagement.
- Analyzed market trends and consumer behavior data to inform product selection and inventory management strategies.
- Streamlined order fulfillment processes, improving operational efficiency and reducing delivery times.
- Established key performance indicators (KPIs) to monitor e-commerce success and identify areas for improvement.
- Introduced a streamlined returns process that simplified the customer experience while minimizing associated costs for the company.
- Worked effectively in fast-paced environments.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Associate of Science -
Bryan University
Tempe, AZ05.2020
Skills
- Negotiation
- Collaboration
- Trauma-informed care
- Teamwork
- Reliability
- Active listening
- Adaptability and flexibility
Timeline
Member Connections Specialist
HAPO Community Credit Union
01.2023 - Current
Team Assembler
PERMOBIL
09.2021 - 10.2022
E-Commerce Lead
Fred Meyer
01.2020 - 09.2021
Associate of Science -
Bryan University