Ashley Colburn
Farmington,MN
Summary
I grew up in a broken home. I started to take care of the household and my brother when I was 11 years old until I was 16 years old. I had already started working at McDonald's and excelled. I've excelled in most of the positions I have been in. I took time off to start building a family and became a stay at home mom. I started working again and taking time off to be a mother is never really respected in the workforce. I restarted and very much excelled at Kwik Trip. I just never felt accomplished like I did taking care of children. I realized my calling was to help shape the future by showing compassion, patience, and love to children.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CTFSL
Kwik Trip
Farmington, MN
04.2015 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Counted all of inventory.
- Managed my team with patience and understanding.
- Successfully accomplished our goals whilst having my team involved.
- Trained new assistants and co-workers into the company.
Retail Worker
AMC Theaters
Aurora
03.2014 - 12.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Server
CannonBall
Cannon Falls, MN
06.2007 - 01.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Manager
Rocket Burger
Cannon Falls, MN
03.2008 - 11.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Manager in Training
McDonald's
Cannon Falls, MN
10.2004 - 09.2008
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Cannon Falls High-school
Cannon Falls, MN06.2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Certification
Food Safety
Timeline
CTFSL
Kwik Trip
04.2015 - 09.2024
Retail Worker
AMC Theaters
03.2014 - 12.2014
Manager
Rocket Burger
03.2008 - 11.2008
Server
CannonBall
06.2007 - 01.2009
Manager in Training
McDonald's
10.2004 - 09.2008
GED -
Cannon Falls High-school