Ashley Coleman

Skilled and detail-oriented professional with extensive experience in retail pharmacy operations, customer service, and triage support, ensuring streamlined workflows and enhanced customer satisfaction.*

- Delivered personalized assistance to customers by efficiently triaging inquiries, prioritizing urgent matters, and directing complex cases to pharmacists for expert care.

- Assisted customers in locating pharmacy products and answering questions about medications, insurance, and store services.

- Accurately processed transactions, including prescription pickups and restricted item sales, ensuring compliance with regulatory guidelines and company protocols.

- Verified identification for controlled substances, maintaining strict adherence to legal requirements and safety standards.

- Managed inventory tasks, including stocking shelves, monitoring expiration dates, and ensuring accurate product labeling to maintain availability and compliance.

Conducted meticulous reviews of financial transactions by verifying credit card charges against purchase receipts, promptly reporting inconsistencies to management for resolution.

- Streamlined shipment workflows by organizing and processing vendor deliveries, ensuring inventory accuracy and adherence to established protocols.

- Proactively resolved customer concerns with professionalism, empathy, and urgency, escalating cases as necessary for timely resolution.

- Sanitized and organized workstations and customer-facing areas, contributing to a clean and inviting pharmacy environment.

- Supported onboarding and training of new staff members, fostering a knowledgeable, efficient, and customer-focused team.

- Provided phone assistance, triaging calls to address prescription status, product inquiries, and prioritizing urgent requests for seamless customer support.

Delivered comprehensive administrative support to faculty, staff, and students, fostering efficient operations through tailored assistance and collaboration.

- Directed front desk activities during peak business hours, greeting visitors and ensuring they were guided to appropriate personnel with professionalism.

- Facilitated effective communication by responding to inquiries through phone calls, emails, and in-person interactions, addressing client needs promptly and accurately.

- Managed scheduling and appointments for office personnel, ensuring seamless coordination and optimal use of time.

- Created high-quality marketing materials such as flyers and brochures, showcasing advanced proficiency in MS Office Suite applications.

- Developed and maintained organized filing systems, both digital and physical, ensuring secure and efficient storage of records.

- Generated weekly reports on office activities and operations, enabling informed decision-making and strategic planning.

- Oversaw inventory management by monitoring supply levels, procuring needed items, and maintaining operational continuity.

- Efficiently distributed incoming correspondence, ensuring timely communication and organized mail handling.

- Applied creative problem-solving strategies to address unexpected challenges and conflicts, promoting smooth office operations.

- Collaborated on department projects with a focus on accuracy and reliability, meeting deadlines and exceeding quality standards.

- Maintained accurate database records through diligent data entry, ensuring integrity of information systems.

- Supported operational excellence by stocking materials for accessibility and efficiently completing errands.

- Prioritized tasks and employed multitasking capabilities to meet critical deadlines while maintaining high-quality outcomes.