Quashavia Devers

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Answered product questions using knowledge of sales and store promotions.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Guided customers through the process of enrolling in fitness programs with insurance coverage.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Supported daily purchase orders, task orders, invoicing and billing details.

• Transfer potential leads seeking refinance loans.
• Prepared comprehensive reports for senior management detailing loan performance metrics and recommending areas for improvement.
• Educated clients on various mortgage products, empowering them to make informed decisions about their financial futures.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Oversee satisfactory delivery of fuel and cigarette products.
• Maintained clean and orderly work station.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Cleaned up gas and other spills in accordance with spill procedures.
• Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Built trustful relationships with customers to encourage return visits.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Maintained inventory of all saleable items.
• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
• Handled customer inquiries and resolved issues promptly, ensuring repeat business.
• Assisted with inventory management, helping to keep stock levels consistent and uptodate.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.

• Assisted elderly clients with daily household cleaning.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
• Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
• Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
• Assisted disabled clients to support independence and well-being.

• Supported inventory processes across different retail outlets.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Completed physical inventory counts each month.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.

• Implemented strategic initiatives improving client service for Humana.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered outstanding customer service by addressing inquiries promptly and courteously.
• Immediately brought critical issues to customer service manager for resolution.
• Provided exceptional customer service, resolving concerns promptly and professionally.
• Delivered excellent customer service, addressing inquiries and resolving complaints promptly.

• Provided essential home care services to seniors.
• Ensured compliance with federal, state, and local regulations governing home health care provision while maintaining the highest standards of ethical practice.
• Provided exceptional customer service by addressing inquiries professionally and promptly, fostering strong relationships with clients.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Greeted customers entering store and responded promptly to customer needs.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.