Latasha Johnson
Houston,TX
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
U-Haul Moving & Storage
04.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and retention.
- Managed rental transactions using proprietary software, ensuring accuracy and compliance with company policies.
- Trained new team members on customer service protocols and best practices to improve service delivery.
- Collaborated with management to streamline workflows, reducing response times for customer requests.
Scale Operator
Daikin Texas Technology Park
12.2021 - 10.2024
- Operated and calibrated scales for accurate measurement of materials.
- Monitored weight data to ensure compliance with company standards.
- Conducted routine maintenance on scale equipment to prevent downtime.
- Assisted in training new team members on scale operations and safety protocols.
Inventory Scanner
Inmar
02.2018 - 09.2021
- Conducted accurate inventory counts to ensure stock levels met operational demands.
- Utilized barcode scanning technology for efficient product tracking and data entry.
- Collaborated with team members to maintain organized storage areas, enhancing accessibility of items.
- Identified discrepancies in inventory data and communicated findings to management for resolution.
Education
Aldine High School
Houston, TX05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
U-Haul Moving & Storage
04.2025 - Current
Scale Operator
Daikin Texas Technology Park
12.2021 - 10.2024
Inventory Scanner
Inmar
02.2018 - 09.2021
Aldine High School
Similar Profiles
Milo ChristensonMilo Christenson
Assistant Manager at U-Haul Moving & Storage of RochesterAssistant Manager at U-Haul Moving & Storage of Rochester
Carlos Ray VargasCarlos Ray Vargas
CSR - Customer Service Representative at U Haul Moving StorageCSR - Customer Service Representative at U Haul Moving Storage
Bryan CustadioBryan Custadio
Management at U-Haul Moving & StorageManagement at U-Haul Moving & Storage
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America
Carmita CurtisCarmita Curtis
Georgia Surge Support Contractor at DeloitteGeorgia Surge Support Contractor at Deloitte