Ashley Coleman-Greiss
Canisteo,NY
Summary
Detail-oriented transportation coordinator with expertise in fleet management and route scheduling. Ensured compliance with safety regulations while optimizing communication between drivers and dispatchers to enhance service delivery. Maintained accurate records and implemented process improvements that supported efficient transportation operations.
Overview
1
1
Certification
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Driver
Alfred University
Alfred, New York
06.2026 - Current
- Drove Alfred University vehicles for scheduled passenger transport of current students, alumni, and trustees to and from various airports.
- Monitored route schedules and adjusted travel plans for campus service needs
- Communicated with dispatchers and departments to coordinate pickup and delivery requests
- Inspected vehicles pre-trip and communicated maintenance needs to transportation staff to ensure safe operations.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Maintained detailed trip records, documenting pick-up and drop-off times, mileage, and fares to support operational tracking.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Managed time efficiently when making multiple stops along designated routes.
- Recorded delivery details in the company system to maintain accurate tracking., drop-off times and special conditions in the company system.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Operator II Traffic Management
Kapsch TrafficCom for NYSDOT
Hornell, NY
06.2022 - 06.2026
- Monitor traffic cameras installed along the road network. and declaring and responding to traffic incidents in a timely manner. Monitor the roadways and detect traffic incidents including abnormal traffic congestion on the DOT road network, employing CCTV cameras. congestion information from state and commercial sources. crowd sourcing application s (e.g. Google Traffic and Waze), and through close working relationships with operating partners (e.g. Police, DOT etc.)
- Dispatching DOT staff and contracted crew for routine and emergency road traffic maintenance activities, such as pothole repair, traffic sign/ pavement marking maintenance. electrical traffic control device maintenance, salting and snow removal. Etc.
- Pro-actively monitor the DOT's road network and review road closures. To notify relevant DOT staff of any unauthorized road closures detected or notified by internal/external agencies
- Pro-actively monitor field equipment. dashboards and software /hardware used in the TMC and report any deficiencies to appropriate DOT maintenance staff
- Monitored traffic using TMC equipment and software.
- Implemented signing plans for traffic management on roadways. on the DOT's VMS and DMS
- Monitor the real-time operation of CCTV cameras. electronic variable message signs. vehicle detection systems, incident reporting systems. active traffic management controls and other systems as they are brought on-line over the course of the Agreement:
- Monitored the operation of DOT's traveler information channels to communicate accurate and timely information.
- Monitor other DOT public service platforms to verify the accuracy of traveler information (e.g. road restriction map, Queue-End Warning System and social media ) and report deficiencies to the DOT (e.g. presentation of inaccurate information)
- Investigated incidents or accidents involving vehicles or personnel while on duty.
- Ensured that all safety regulations were followed by the drivers during their routes.
- Monitored the performance of staff to ensure compliance with company policies and procedures.
- Provided assistance in resolving conflicts between drivers or customers.
- Established effective communication links between drivers and managers using two-way radios or cellular phones.
- Assigned, scheduled and supervised daily activities of personnel engaged in dispatching operations.
- Identified cost-saving opportunities within the department through process improvements, enhancing operational efficiency.
- Forecasted manpower requirements based on daily workload and company targets.
- Generated trouble tickets for technicians to address technical issues. to dispatch to required technicians.
- Managed receipt and preparation of work orders for operational efficiency. work orders.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Provided guidance to personnel regarding accidents, weather conditions, and hazards.
- Responded to inquiries and resolved issues related to service or equipment.
- Established work schedules to optimize personnel productivity and efficiency., implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Used Samasara, TRex, and 511 NY to keep track of fleet, personnel, and to implement information to send to Google maps, and Waze.
Operaror II
Gannett Fleming
Camp Hill, Pennsylvania
05.2022 - 04.2025
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Facilitated troubleshooting efforts for equipment and process issues.
- Scheduled loads according to priority and available equipment.
- Supervised dispatch team; schedules and daily route assignments
- Supervised the training of new hires in dispatching protocols and processes.
- Monitored and analyzed dispatcher performance metrics to identify areas for improvement.
- Developed and implemented policies and procedures to improve operational efficiency.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Implemented strategies for improved route optimization across all areas of operation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
- Used Samsara to keep track of fleet vehicles and incident response.
- Maintained current knowledge of personnel in the field and completed deliveries or delays.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Advised personnel about accidents, weather conditions or other hazards.
- Reviewed scope of each project to estimate the number of man-hours required.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Documented operating logs and service notes for supervisors.
- Provided feedback on individual performance reviews for each dispatcher under their supervision.
- Streamlined operational processes using computerized routing software, enhancing efficiency in daily dispatching.
- Reviewed scope of each project to estimate the number of man-hours required.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Alerted personnel to road and weather hazards to minimize accidents and delays.
- Identified locations and needs of callers to accurately send assistance.
- Received or prepared work orders.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Processed and organized work orders to ensure timely completion of tasks.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Mentored junior team members and managed employee relationships.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Maintained current knowledge of personnel in the field and completed deliveries or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Advised personnel about accidents, weather conditions or other hazards.
- Mentored junior team members and managed employee relationships.
- Used Samsara to keep track of fleet vehicles and incident response.
Vehicle Buyer
Wilbert's U-Pull It
Bath, NY
04.2022 - 03.2023
- Quoted vehicle values using specialized software to ensure accurate pricing.
- Inspected vehicle components for functionality.
- Checking vehicle for all components.
- Managed inventory of vehicles purchased on site. Contacting towing agencies and paying drivers for vehicles. Sending out quarterly towing payouts to towing agencies. Accounts payable and accounts receivable. Customer service.
Vehicle Purchasing Agent- Customer Service
Wilbert's U-pull It LLC
Bath, NY
06.2021 - 02.2022
- Negotiated vehicle purchases for Wilbert's U-pull It salvage inventory
- Conducted negotiations for purchasing vehicles to enhance Wilbert's U-pull It salvage inventory.
- Evaluated incoming vehicles for parts value and resale potential
- Analyzed titles and purchase documents to ensure compliance during vehicle acquisitions.
Server/Shift Manager
pizza hut
Hornell, NY
08.2012 - 06.2017
- Delivered exceptional customer service, managed multiple tasks, accurately forecasted needs, and maintained attention to detail in a fast-paced setting. Leadership.
- Demonstrated exceptional customer service
- Managed team responsibilities efficiently
- Set up dining area, cleaned and prepped salad bar, made beverages, took phone and counter orders, waited tables, served food, cashed out customers, and provided great customer service.
- Promoted a positive work environment by supporting and encouraging team members. I have learned to work harmoniously with a group of individuals as a team.
- Promoted positive workplace culture
Education
Credits for Associate - Liberal Arts
Jamestown Community College
Olean , NY 08.2005 - 05.2006
Skills
- Passenger transportation
- Fleet management tools
- Route scheduling
- Route optimization
- GPS and route planning
- DOT compliance
- Vehicle inspection
- Operational safety
- Safety compliance
- Incident response
- Emergency response
- Forecasting
- Schedule management
- Time management
- Problem solving
- Organizational skills
- Leadership
- Clear communication
- Customer Service
- Attention to detail
- Processes and procedures
- Writing Skills
- Data collection
- Cost reduction
- Preventive maintenance
- Budgeting
- Microsoft Office
- Database administration
- Banking
- Order Entry
- Shift management
- Schedule management
- Preventive maintenance
- Cost reduction
Personal Information
Driving License: Yes
Certification
Driver's License, First Aid Certification, Flagger course card, March 2022, OSHA Construction Safety and Health, March 2022
Additional Information
- QUALIFICATIONS
- I have experience working in a multitude of professional environments. I enjoy working with people and feel that I have the skills, confidence, and the experience to take on any job.
- I have completed the Osha 10 hour course certificate for (general construction)
- I have a current flagger certification from ATSSA.
Timeline
Driver
Alfred University
06.2026 - Current
Operator II Traffic Management
Kapsch TrafficCom for NYSDOT
06.2022 - 06.2026
Operaror II
Gannett Fleming
05.2022 - 04.2025
Vehicle Buyer
Wilbert's U-Pull It
04.2022 - 03.2023
Vehicle Purchasing Agent- Customer Service
Wilbert's U-pull It LLC
06.2021 - 02.2022
Server/Shift Manager
pizza hut
08.2012 - 06.2017
Credits for Associate - Liberal Arts
Jamestown Community College
08.2005 - 05.2006