Ashley Cooper
Grant and Funding Strategist
Murfreesboro,TN
Summary
Dynamic leader with a proven track record at Greenhouse Ministries, excelling in strategic planning and team leadership. Spearheaded initiatives securing over $750,000 in funding, leveraging data analytics for informed decision-making. Demonstrated excellence in client relationship management, achieving a 97% customer satisfaction goal. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Grant and Funding Strategist
Greenhouse Ministries
01.2022 - Current
- Successfully facilitated and authored grant proposals, securing over $750,000 in funding to support key organizational programs, enhance service delivery, and foster long-term partnerships.
- Analyzed grant agreements to ensure compliance with financial and programmatic requirements, avoiding potential conflicts or issues.
- Developed strategic partnerships with other organizations working within the same sector, expanding networks and increasing access to resources.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
Regional Operations Manager
Pei Wei Asian Kitchen
03.2019 - 03.2020
- Oversaw profit and loss management of over $1.5 million while leading a team of 35 employees and supervising 3 location managers across multiple dining locations.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Regional Operations Manager
Krispy Kreme Donuts
09.2015 - 03.2018
- Managed profit and loss of over $15 million, overseeing daily operations across Tennessee, Georgia, and Alabama, while leading a team of 127 employees and 9 managers.
- Assisted with opening 3 new locations, serving as a management trainer and facilitating the highest first-day opening sales in the company’s history.
- Developed and implemented the S.W.E.E.T. model (SMILE, WELCOME, ENGAGE, ENTICE, THANK), significantly enhancing customer satisfaction toward a goal of 97%.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Customer Service Representative
Whirlpool Corporation
03.2010 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Achieved the highest save-a-call rate in the organization, resulting in $32,000 in cost savings
Area Marketing Manager
Dunkin' Donuts
01.2008 - 11.2009
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
Military Intelligence Analyst
US Army
08.2006 - 11.2007
- Monitored foreign media sources for insights into regional dynamics affecting US interests abroad.
- Utilized advanced mapping tools for terrain visualization, aiding ground troops during mission planning stages.
- Assisted in the development of intelligence training programs, improving overall analytical capabilities within the unit.
- Streamlined intelligence gathering techniques through implementation of advanced software tools and technologies.
- Increased situational awareness through regular briefings on emerging geopolitical events relevant to national security interests.
Education
Master of Science - Strategic Leadership
Middle Tennessee State University
Murfreesboro, TN12.2024
Bachelor of Science - Organizational Leadership
Middle Tennessee State University
Murfreesboro, TN12.2022
Skills
- Data Analytics
- Brand strategy
- Customer Segmentation
- Scenario Planning
- Strategic Planning
- Team Leadership
- Creative Thinking
- KPI Monitoring
Accomplishments
- Board member for Broken Pew ministries
- SVG member (Student Veteran Government)
Certification
- Certified, Ethical Leadership, Middle Tennessee State University - 2024
- Certified, Advanced Grant Writing, CNM Nashville- 2024
- Certified, Mental Health First Aid, Middle Tennessee State University - 2024
- Certified, Veterans at Work program,SHRM-2024
Timeline
Grant and Funding Strategist
Greenhouse Ministries
01.2022 - Current
Regional Operations Manager
Pei Wei Asian Kitchen
03.2019 - 03.2020
Regional Operations Manager
Krispy Kreme Donuts
09.2015 - 03.2018
Customer Service Representative
Whirlpool Corporation
03.2010 - 03.2015
Area Marketing Manager
Dunkin' Donuts
01.2008 - 11.2009
Military Intelligence Analyst
US Army
08.2006 - 11.2007
Master of Science - Strategic Leadership
Middle Tennessee State University
Bachelor of Science - Organizational Leadership
Middle Tennessee State University
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