Ashley Cooper
Spring,Tx
Summary
Highly motivated professional with a Bachelor of Science degree from Prairie View A&M University and six years of comprehensive work experience. Exceptional in handling inquiries, resolving issues promptly, and maintaining high levels of satisfaction. Seeking opportunities in the criminal justice field to apply skills and knowledge in a dynamic and challenging environment.
Overview
4
4
years of professional experience
Work History
Service Coordinator
The Harris Center For Mental Health And IDD
12.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed appropriatelyof client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Customer Service Representative
Alorica
12.2021 - 12.2024
- Guided customers through insurance and medication-related processes
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently and make relevant upsells
- Receive source data such as customer names, addresses, and phone numbers, and enter information into various accounts.
Childcare worker
Childcare Careers
03.2021 - 12.2021
- Enforced rules and managed behavior through developmentally appropriate discipline
- Created and implanted diverse education strategies to boost development
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Worked with children individually and in groups to teach social, communicative, and problem-solving skills
- Cared for children ages 4 months to 12 years old in a nurturing and age-appropriate way.
Front-end Cashier
Marshalls and HomeGoods
12.2020 - 03.2021
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items, and join reward programs
- Collected and authorized payments of guests
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Paralegal Certificate
Center For Advanced Legal Studies
Houston, TX01-2025
Bachelor of Science - Criminal Justice
Prairie View A & M University
Prairie View, TX05-2023
Skills
- Research
- Organization
- Confidentiality
- Critical thinking
- Adaptability
- Active listening
- Leadership
- Proofreading
- Computer proficiency (Microsoft Office)
- Communication skills
- Analytical skills
- Attention to detail
- Time management
- Client interaction
- Administrative tasks
- Ethics and professionalism
- Multi-tasking
- Problem Solving
Accomplishments
- Deans/Honor List 2019-2023
- L.C. Anderson Scholarship 2019
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Service Coordinator
The Harris Center For Mental Health And IDD
12.2024 - Current
Customer Service Representative
Alorica
12.2021 - 12.2024
Childcare worker
Childcare Careers
03.2021 - 12.2021
Front-end Cashier
Marshalls and HomeGoods
12.2020 - 03.2021
Bachelor of Science - Criminal Justice
Prairie View A & M University
Paralegal Certificate
Center For Advanced Legal Studies
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