Matt Wallin
Hendersonville,TN
Summary
Results-driven Operations Professional experienced in exceeding targets and driving success in fast-paced environments. Achieved operational efficiencies and improved service delivery through strong communication skills and attention to detail. Focused on delivering impactful solutions that enhance organizational performance.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Material Handler
American Appliance Products
Nashville, TN
03.2022 - Current
- Oversaw daily shipping and receiving operations, ensuring compliance with safety regulations and quality standards.
- Operated forklifts and pallet jacks to move materials efficiently throughout the warehouse.
- Coordinated inventory management procedures to ensure accurate stock levels and timely order fulfillment.
- Trained new team members on safety protocols and operational best practices to enhance workplace efficiency.
- Communicated shipping plans and shortages to customers.
- Facilitate communication between departments to improve workflow coordination and enhance service delivery efficiency.
- Maintain a safe work environment by following proper safety protocols and conducting regular inspections.
- Managed organization of warehouse layout to optimize space utilization and streamline material access for staff.
- Implemented process improvements that reduced material handling time and increased overall productivity within the team.
- Maintained appropriate stock levels on the production floor.
Operations Manager
Creation Gardens
Nashville, TN
10.2012 - 01.2017
- Responsible for all walk in sales, filing orders and taking new orders.
- Partnered with many local restaurants, hotels and wholesale businesses to produce revenue and timely delivery of produce.
- Supervised a team of up to 30 truck delivery drivers and several warehouse employees.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Supported CFO through personal document management, calendar organizing and collateral preparation for meetings.
- Assumed ownership over tram productivity and managed workflow to meet or exceed quality service goals.
- Managed workflow to exceed quality service goals.
- Investigated and resolved customer service inquiries and complaints in an empathetic manner.
- Met all customer guidelines including service levels, handle time and productivity.
- Streamlined inventory management processes, enhancing order accuracy and reducing delays.
- Maintained accurate account records for customers.
- Developed highly effective client relationships and earned a reputation for exceeding service standard goals.
- Developed training programs for new staff, fostering skill development and team cohesion.
Produce Manager
Publix Supermarkets Store
Antioch, TN
08.2007 - 10.2010
- Managed daily operations of the produce department, ensuring product quality and freshness.
- Collaborated with vendors to negotiate prices and secure high-quality produce for store offerings.
- Coordinated inventory management, optimizing stock levels to minimize waste and enhance profitability.
- Developed and implemented training programs for staff on proper handling and merchandising techniques.
- Responsible for scheduling up to 15 employees.
- Provided excellent customer service.
- Solved unresolved customer complaints.
- Strong leader of customer support support staff.
- Analyzed sales trends to adjust inventory strategies, improving customer satisfaction and product availability.
- Streamlined ordering processes using inventory management systems to enhance efficiency and reduce errors.
Education
GED -
TN HiSET
Nashville, TNSkills
- Time management
- Team collaboration
- Organization and time management
- Adaptability
- Multitasking
- Customer service focus
- Communication skills
- Flexible and adaptable
- Critical thinking
- Dependability
- Logistics coordination
- Warehouse operations
Certification
- OSHA-Forklift Operation
- First Aid/AED
Timeline
Material Handler
American Appliance Products
03.2022 - Current
Operations Manager
Creation Gardens
10.2012 - 01.2017
Produce Manager
Publix Supermarkets Store
08.2007 - 10.2010
GED -
TN HiSET