Ashley Corley
Plainfield,IL
Summary
Proactive PetsHotel Leader and Guest Operations Assistant with a strong background in training employees, improving team productivity, and maintaining customer relations. Skilled in project management, animal care, and safeguarding sensitive information. Bringing strong interpersonal skills and a proactive attitude to foster a positive work environment and drive continuous improvement.
Overview
3
3
years of professional experience
Work History
PetsHotel Leader
PetSmart
05.2021 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on desk services, daily operations, and assigned duties.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Provided and cared for hundreds of animals.
- Maintained customer relations.
Guest Operations and Volunteer Services Assistant
Kathy's House
08.2023 - 05.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Bachelor of Arts - Human Social Services
Wisconsin Lutheran College
Milwaukee, WI05.2024
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Winning other over
- Communication
- Activator
- Microsoft Excel, Better Impact, Constant Contact, and Neon One experience
- Adaptability
- Self-assurance
Painting, drawing, and writing
In my free time, I enjoy expressing myself nonverbally. Whether it is letting my creativity and imagination free or reigning it in to write about my day. I find time to express myself that is fitting for me.
Languages
Spanish
Limited Working
French
Elementary
Timeline
Guest Operations and Volunteer Services Assistant
Kathy's House
08.2023 - 05.2024
PetsHotel Leader
PetSmart
05.2021 - Current
Bachelor of Arts - Human Social Services
Wisconsin Lutheran College