Ashley Corrales
Highland,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
BDC Specialist
Jeep Chrysler Dodge Ram Ontario
Ontario, CA
03.2024 - 04.2026
- Managed inbound and outbound customer communications to enhance sales quality
- Assisted in resolving customer inquiries using CRM systems effectively
- Conducted follow-up calls to ensure customer satisfaction and retention
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Server
Yaamava Resort and Casino
San Bernardino, CA
05.2022 - 01.2024
- Delivered exceptional customer service in high-volume dining environment.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Car Tech Agent
American Honda Motor Co
Chino, CA
04.2020 - 12.2021
- Managed high-volume outbound calls to achieve daily contact goals.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
Education
High School Diploma -
Indian Springs High School
San Bernardino, CASkills
- Cross-selling techniques
- Social media monitoring
- CRM software Knowledge
- Call center experience
- Adaptability
- Teamwork and collaboration
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BDC Specialist
Jeep Chrysler Dodge Ram Ontario
03.2024 - 04.2026
Server
Yaamava Resort and Casino
05.2022 - 01.2024
Car Tech Agent
American Honda Motor Co
04.2020 - 12.2021
High School Diploma -
Indian Springs High School