Courtney Breedlove
Tallapoosa,GA
Overview
18
18
years of professional experience
Work History
BDC Specialist
Lithia Springs Ford
04.2018 - 08.2023
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Organized training sessions to enhance employees'' product knowledge and improve overall performance.
- Conducted market research to stay updated on industry trends and competitor offerings, informing strategic planning efforts within the dealership.
Finance Assistant
Rk Chevrolet
01.2013 - 05.2017
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Input financial data and produced reports using Software.
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Processed daily financial transactions in support of finance team objectives.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Streamlined vendor payment processes, ensuring timely disbursements to maintain strong relationships.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Managed office inventory and ordered new supplies when items were running low.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Pitched in to assist with special projects and additional tasks.
- Generated reports for budgeting, forecasting and financial analysis to track results against target profit margins.
- Proactively identified potential risks within the organization''s finances, alerting management to concerns as needed.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Entered figures using 10-key calculator to compute data quickly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
Tax Assessor
Polk County Board of County Commissioners
02.2008 - 10.2011
- Collaborated with other assessors to maintain consistency in valuation methods and results across jurisdictions.
- Collaborated with GIS specialists for accurate mapping updates that directly impacted tax assessments on various properties throughout the jurisdiction.
- Prepared detailed reports for appeals hearings, presenting evidence supporting assessed property values while addressing any taxpayer concerns or objections.
- Developed comprehensive training materials for new assessors to ensure a smooth onboarding process and consistent application of best practices.
- Implemented advanced software tools to optimize data management tasks and streamline the assessment process, resulting in increased productivity levels.
- Actively participated in staff meetings and workshops to continuously improve departmental processes and stay informed on the latest industry trends.
- Improved interdepartmental communication by fostering strong relationships between the assessor''s office and other municipal departments.
- Supported municipality revenue goals through diligent completion of accurate, timely property assessments.
- Identified potential errors or discrepancies during the review process by reconciling existing records with current data sources such as deeds or building permits.
- Managed a workload of multiple ongoing cases by maintaining organized files and prioritizing tasks according to deadlines, ensuring timely completion of all assessments within required timeframes.
- Reduced taxpayer appeals by providing clear explanations of assessments and addressing concerns promptly.
- Managed a diverse caseload of residential, commercial, and industrial properties to guarantee fair assessments for all taxpayers.
- Enhanced tax assessment accuracy by conducting thorough property inspections and analyzing relevant documentation.
- Ensured compliance with local, state, and federal regulations regarding property taxation and valuation procedures.
- Streamlined tax assessment processes for increased efficiency and effectiveness in the department.
- Prepared tax returns for individuals and businesses.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Recommended financial solutions in relation to tax implications.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Produced briefs, located records and organized documentation to support court cases.
SunTrust Bank
Vault Teller
08.2005 - 02.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate In Business Management - Business Administration And Management
Georgia Northwest Technical College
Rome08.2010
High School Diploma - College Prep
Rockmart High School
Rockmart, GA06.2000
Skills
- Upselling strategies
- Cross-selling techniques
- Social media monitoring
- CRM software
- Goal oriented
- Appointment setting
- Follow-up calls
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer engagement
- Relationship building
- Team building
- Task prioritization
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Sales process
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Solution selling
- Sales strategy
- Opening and closing procedures
- Social media marketing
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Sales reporting
- Customer retention
- Sales training
- Client acquisition
- Networking skills
- Processing payments
- Professional demeanor
- Problem-solving aptitude
- Order processing
- Pricing strategy
- Market research
- Sales techniques
- Revenue growth
- Product demonstration
- Account management
- Cold calling
- Territory management
- Upselling techniques
- Account servicing
- Sales promotion
- Direct sales
- Business development
- Persuasive communication
- Negotiation tactics
- Point of sale operation
- Consultative selling
- Contract negotiation
- Competitive analysis
- Analytical skills
- Sales forecasting
- Lead generation
- Effective customer upselling
- Sales pitch development
- Team member motivation
- Customer feedback
- Cross-selling
- Staff training and motivation
- Full-cycle sales process
- Acquire new business
- Merchandising proficiency
- Evaluate leads
Timeline
BDC Specialist
Lithia Springs Ford
04.2018 - 08.2023
Finance Assistant
Rk Chevrolet
01.2013 - 05.2017
Tax Assessor
Polk County Board of County Commissioners
02.2008 - 10.2011
SunTrust Bank
Vault Teller
08.2005 - 02.2008
Associate In Business Management - Business Administration And Management
Georgia Northwest Technical College
High School Diploma - College Prep
Rockmart High School
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