Hi, I’m
Ashley Cos
Tomball,TX
Summary
Productive Customer Service Representative with 10 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
10
years of professional experience
Work History
Westpark Communications
Call Center Representative
05.2021 - 02.2024
Job overview
- Answer inbound calls and assist with specific customer requests/inquires for over 900 businesses
- Coordinate client schedules and facilitated access to healthcare by arranging medical and dental appointments
- Achieved and sustained 100% consistency in Key Performance Indicators (KPIs)
- Manage seamless communication across legal, HVAC, and water service sectors by accurately recording and conveying messages
- Orchestrate maintenance operations by proficiently working dispatch, coordinating service requests, and ensuring timely and effective resolution of maintenance issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Gringo’s Mexican Kitchen
To-Go/Curbside Associate
03.2020 - 04.2021
Job overview
- Safely manage curbside, carryout and To-Go orders, and deliver great guest experience
- Implement and streamline the curbside and To-Go operations when business increased substantially during the Pandemic.
- Handle/manage cash during transaction finalization at the end of shift.
- Assisted in taking customer orders and providing recommendations.
- Communicated clearly with kitchen staff regarding order specifics.
- Processed payments accurately and efficiently using POS system.
Gringo’s Mexican Kitchen
Hostess/Trainer
01.2017 - 03.2020
Job overview
- Greet and acknowledge guests while escorting them to assigned tables, communicate delays, and offer additional services beyond basic job duties to elevate guest satisfaction
- Accept, organize, and prioritize reservations to accommodate patrons
- Address guest requests or complaints and escalate major complaints to management as necessary
- Assisted in the onboarding of new hires, providing guidance on job duties and expectations.
- Observed food safety and sanitation protocols to reduce germ spread.
European Wax Center
Call Service Representative
08.2015 - 11.2016
Job overview
- Up-selling of products and services while setting detailed reservations for guests
- Complete voluntary client relations training to enhance customer satisfaction and improve productivity
- Training new customer service representatives
- Greeted clients and managed front desk responsibilities
- Punctual opening and closing of the store.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
Fuzzy’s Taco Shop
Cashier
07.2014 - 08.2015
Job overview
- Managed sales transactions in a fast-paced environment
- Greeted customers and maintained high level of customer service
- Assisted with the flow of guests by taking food and drink orders
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted with closing responsibilities and clean up.
Education
Klein Collins High School
High School Diploma
Skills
- Complaint resolution
- Data Entry
- Customer Service
- Account updating
- Product Upselling
- Interpersonal Skills
- Appointment Scheduling
- Providing customer support
Certifications
- HIPAA Certified
Timeline
Call Center Representative
Westpark Communications
05.2021 - 02.2024
To-Go/Curbside Associate
Gringo’s Mexican Kitchen
03.2020 - 04.2021
Hostess/Trainer
Gringo’s Mexican Kitchen
01.2017 - 03.2020
Call Service Representative
European Wax Center
08.2015 - 11.2016
Cashier
Fuzzy’s Taco Shop
07.2014 - 08.2015
Klein Collins High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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