Ashley Cowan
Selma,AL
Summary
Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs.
Overview
15
15
years of professional experience
Work History
Clinic Aide
Dallas County Health Department
03.2023 - Current
- Enhanced patient experience by providing friendly and efficient assistance during clinic visits.
- Assisted medical professionals in administering treatments, leading to improved patient outcomes.
- Streamlined clinic processes by organizing and maintaining supplies for easy access.
- Supported accurate record-keeping with diligent data entry and file management.
- Safeguarded patient confidentiality by adhering to HIPAA regulations during all interactions.
- Improved clinic cleanliness and reduced infection risk through thorough sanitization of equipment and surfaces.
- Provided compassionate care to patients in distress, promoting a calm and supportive environment.
- Contributed to effective communication between staff members by relaying important information promptly and accurately.
- Aided in the timely processing of lab results by collecting samples efficiently and ensuring proper labeling practices were followed.
- Facilitated smooth appointment scheduling by managing an organized calendar system, minimizing conflicts or double bookings.
- Eased the burden on administrative staff by handling incoming phone calls professionally while directing callers appropriately based on their needs or inquiries.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
Patient Care Technician
The Harbor At Hickory Hill
03.2017 - 10.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Car Components Assembler
Hyundai Motor Manufacturing Alabama
04.2016 - 03.2018
- Verified part numbers and placed parts in appropriate shipping containers.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Followed safety protocols to maintain safe working environment.
- Monitored inventory, keeping necessary supplies on hand.
- Completed tasks on time to meet quality and safety standards.
Cashier
Dollar Tree
02.2010 - 03.2013
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate of Science -
George C Wallace Community College - Dothan
Selma, ALHigh School Diploma -
Dallas County High School
Plantersville, AL05.2008
Skills
- Blood Glucose Monitoring
- Patient Service
- Medical Laboratory Procedures
- Patient Positioning Understanding
- Culturally Competent Care
- Professional Bedside Manner
- Greeting Visitors
- Entering Patient Data
- HIPAA Regulations
- Word Processing
- Taking Messages
- Outbound Calling
- Recording Histories
Timeline
Clinic Aide
Dallas County Health Department
03.2023 - Current
Patient Care Technician
The Harbor At Hickory Hill
03.2017 - 10.2020
Car Components Assembler
Hyundai Motor Manufacturing Alabama
04.2016 - 03.2018
Cashier
Dollar Tree
02.2010 - 03.2013
Associate of Science -
George C Wallace Community College - Dothan
High School Diploma -
Dallas County High School