Ashley Coyer
Shakopee,MN
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for client's ranging in age from children to elderly. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
14
14
years of professional experience
Work History
Personal Care Assistant
Mankato Rehabilitation Center
10.2021 - Current
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Built strong relationship with client to deliver emotional support and companionship.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Collaborated with healthcare professionals to develop individualized care plans addressing client's specific needs.
Home Health Manager
MRG Caregiving
06.2020 - 11.2021
- Implemented quality improvement initiatives to address areas of concern identified during internal assessments or external surveys.
- Improved patient satisfaction by implementing new home health protocols and streamlining care processes.
- Optimized resource allocation by regularly evaluating staffing levels, patient needs, and budgetary constraints.
- Managed a team of healthcare professionals, ensuring efficient scheduling and high-quality patient care.
Certified Nursing Assistant
St. Gertrude's Health & Rehabilitation Center
08.2017 - 11.2018
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Service Leader
Perkins Restaurant & Bakery
04.2011 - 04.2017
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Telemarketer
State Farm Insurance Inc
10.2010 - 10.2011
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily cold calling and outreach to build sales pipeline.
Education
Associate of Arts - Liberal Education
Normandale Community College
Minneapolis, MN08.2018
Certificate of Nursing Assistant - Nursing
Normandale Community College
Minneapolis, MN05.2017
High School Diploma -
Shakopee Senior High School
Shakopee, MN06.2012
Skills
- Emotional Support
- Compassionate Caregiving
- Behavior Management
- Care plan implementation
- Direct Patient Care
- Medical Records Management
- Client rapport
- Stress Management
- Chronic Disease Management
- Case Management
Timeline
Personal Care Assistant
Mankato Rehabilitation Center
10.2021 - Current
Home Health Manager
MRG Caregiving
06.2020 - 11.2021
Certified Nursing Assistant
St. Gertrude's Health & Rehabilitation Center
08.2017 - 11.2018
Service Leader
Perkins Restaurant & Bakery
04.2011 - 04.2017
Telemarketer
State Farm Insurance Inc
10.2010 - 10.2011
Associate of Arts - Liberal Education
Normandale Community College
Certificate of Nursing Assistant - Nursing
Normandale Community College
High School Diploma -
Shakopee Senior High School
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