Ashley Cozad
Litchfield Park,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering team growth at Wildlife World Zoo. Expert in animal behavior and customer relations, adept at driving improvements and maintaining high standards in fast-paced environments. Demonstrates exceptional teamwork, leadership, and a commitment to excellence, significantly contributing to operational success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Fry's
Lead Of Department
12.2023 - 06.2024
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Wildlife World Zoo
Zoo Attendant/Gift Shop Clerk
06.2023 - 03.2024
- Enhanced visitor experience by providing engaging and informative guided tours of the zoo.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated guests on responsible wildlife stewardship through interactive displays and hands-on activities within designated areas of the park.
- Provided excellent customer service to zoo visitors, addressing questions and concerns in a professional manner.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Monitored competitive trends within the industry by researching similar stores'' offerings, identifying areas where improvements could be made.
Amazon
Picker
07.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Canyon View High School
Arizona05.2022
Skills
- Animal Behavior Knowledge
- Plant Care Knowledge
- Physical fitness and stamina
- Zoo Safety Protocols
- Customer Relations
- Reporting oversight
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Team Leadership
- Staff Training and Development
- Customer Service
- Active Listening
Timeline
Fry's
Lead Of Department
12.2023 - 06.2024
Wildlife World Zoo
Zoo Attendant/Gift Shop Clerk
06.2023 - 03.2024
Amazon
Picker
07.2022 - 01.2023
High School Diploma -
Canyon View High School
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