Ashley Crain
Cleveland Heights,USA
Summary
- Dedicated and reliable, with 2 years of experience in healthcare and 12 years of customer service experience. Motivated EVS housekeeper with expertise in medical terminology, and a strong focus on communication and patient satisfaction. Proven ability to train new team members while maintaining high cleanliness standards in healthcare environments. While taking classes to enter the nursing school program.
Overview
11
11
years of professional experience
Work History
EVS Housekeeper
Cleveland Clinic
Warrensville Heights, Ohio
08.2023 - Current
- Maintain cleanliness and sanitation of patient rooms in a healthcare environment.
- Adapting to a fast-paced, and occasionally hectic, environment.
- Train new team members on cleaning procedures and safety practices.
- Recognized by management for providing exceptional customer service.
- Respond with H.E.A.R.T.
Call Center Representative
Spectrum
Garfield Heights, OH
04.2019 - 08.2023
- I built a rapport with the customers.
- Delivered accurate organizational information about products, services, and procedures.
- Displayed a positive, professional, and empathetic tone to deliver consistently superior service.
- Engaged actively with callers, confirming or clarifying information, and diffusing anger.
Picker
Amazon
North Randall, OH
04.2019 - 12.2021
- Received, sorted, and stored incoming inventory in correct bin locations.
- Followed safety protocols while operating equipment and handling merchandise.
Personal Shopper
Walmart 8160
Macedonia, Ohio
12.2014 - 07.2017
- Delivered superior customer service, answered questions, and resolved customer complaints.
- Maintained meticulous record-keeping and organization to manage merchandise and stock.
Education
Some College (No Degree) - Nursing
Cuyahoga Community College
Cleveland, OH05-2030
High School Diploma -
Cleveland Heights High School
Cleveland, OH05-2012
Phlebotomy Technician - Medical Terminology, Human Anatomy and Physiology
National Health Career Association
Brecksville, OhioSkills
- Excellent knowledge of medical terminology
- Strong communication
- Great computer skills
- Proficient in decision-making
- Patient care
- Use HEART to help interact with patients, visitors, and colleagues in a compassionate and caring manner
- Ability to lift and transport up to 25 pounds
- Able to stand, walk, or sit for extended periods of time
- Able to keep patient information confidential, following HIPAA laws
Meghan Hildebrecht
Registered Resp. Therapist at south pointe
(440)487-5932
Email: hildebm@ccf.org
Timeline
EVS Housekeeper
Cleveland Clinic
08.2023 - Current
Call Center Representative
Spectrum
04.2019 - 08.2023
Picker
Amazon
04.2019 - 12.2021
Personal Shopper
Walmart 8160
12.2014 - 07.2017
Some College (No Degree) - Nursing
Cuyahoga Community College
High School Diploma -
Cleveland Heights High School
Phlebotomy Technician - Medical Terminology, Human Anatomy and Physiology
National Health Career Association