Ashley Cruz
Bayonne,NJ
Overview
5
5
years of professional experience
Work History
Operations Supervisor
United Ground Express
Newark, NJ
05.2024 - Current
- Supervise a team of cabin cleaners, ensuring timely and efficient turnaround of aircraft for departures.
- Conducted quality control inspections to maintain airline and regulatory cleanliness standards.
- Train and coach staff on proper cleaning procedures, safety protocols, and use of cleaning equipment.
- Coordinated with airline representatives and ground operations to prioritize cleaning tasks based on flight schedules.
- Implement efficiency improvements that reduce cleaning times while maintaining high standards of cleanliness.
- Resolve operational challenges, including staffing shortages and unexpected schedule changes.
- Maintain detailed records of cleaning activities, employee performance, and incident reports.
- Conduct performance evaluations of cabin cleaning staff.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management and dispatch to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Supervisor
RDL Logistics
Richmond, NY
06.2020 - 05.2024
- Managing and motivating a team of staff, ensuring an effective distribution operation
- Assisting Human Resources with interviews and recruitment
- Analyze process workflow, employee and space requirements and equipment layout; implement changes
- Responsible for all aspects of vehicle and heavy equipment rentals
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Roster driver associates for route assignments
- Carrying out performance management and managing absence
- Help promote a company culture that encourages top performance and high morale
- Develop, implement and review operational policies and procedures
- Ensuring vehicles and drivers comply with legal requirements
- Handle sensitive information in a confidential manner
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Handle multiple projects
- Develop and maintain a filing system
- Set and monitor productivity, service, and safety targets for each route and driver
- Supervise 30 and more drivers, ensuring completion of assigned tasks
- Build and maintain a positive work environment where team members and their contributions are recognized and valued
- Maintain frequent communication with all team members
Education
Associate Health Science -
South University
08-2026
Skills
- Performance Reporting
- Solutions Development
- Team Leadership
- Goal Setting
- Problem-Solving
- Staff Training
- Operations Monitoring
- Inventory Management
- Policies and Procedures Implementation
- Staff Management
- Staff Scheduling
- Employee Motivation
- Performance Evaluation and Monitoring
- Attention to Detail
- Call Center Software
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Workflow optimization
Timeline
Operations Supervisor
United Ground Express
05.2024 - Current
Operations Supervisor
RDL Logistics
06.2020 - 05.2024
Associate Health Science -
South University