Ashley Cushinberry
Havelock,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Training Coordinator for Patient Registration
CarolinaEast Medical Center
New Bern, NC
10.2021 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Provided coaching and mentoring to employees.
Staffing Coordinator
Carolina East Medical Center
02.2020 - 10.2021
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Assisted with personnel records management to support recordkeeping accuracy.
- Verified payroll, vacation and sick time hours to support accounting processes.
Guest Experience Ambassador
CarolinaEast Medical Center
03.2018 - 02.2020
- Rounds in the Medical Center's departments and waiting areas
- Communicates with patients, families, staff, and visitors to proactively facilitate effective communication and the exchange of information
- Function as communication liaison for patients and family members
- Responds empathetically and utilizes positive communication skills
- Provides support and comfort to patients and families
- Keeps department managers informed of potential problems and helps facilitate positive outcomes
- Protects patient privacy to adhere to HIPAA regulations
- Greets all customers in a sincerely helpful and courteous manner.
Sales Associate
Belk
10.2016 - 09.2018
- Greet customers
- Assist customers throughout the store
- Ensure fitting rooms are thoroughly cleaned
- Assist customers with final purchases
- Balance cash register.
Patient Registrar
Lawrence Memorial Hospital
05.2011 - 05.2015
- Engages patients throughout the interaction to create a welcoming and confident patient experience
- Confidentially collects patient demographic and insurance information accurately and documents into computer systems
- Accurately completes all registration forms and ensures patient understanding of conditions of admission
- Effectively communicates and educates patients on their rights and responsibilities and available access through the patient portal
- Coordinates all hospital admission types: inpatient, outpatient, emergency and pre-admits
- Maintains departmental expectations for POS collections, accuracy, wait times and other customer service measures
- Comply with laws and regulations in maintaining patient information and confidentiality
- Assumes other duties deemed necessary for exceptional patient interactions and customer service.
Education
BACHELOR of APPLIED SCIENCE in BUSINESS TECHNOLOGY ADMINISTRATION -
WASHBURN UNIVERSITY
Topeka, KS05.2017
Skills
- Employee Coaching
- Training Material Updates
- Verbal and Written Communication
- Conflict Resolution
- Multitasking Abilities
- Adaptability
- Problem Solving
- Data Entry
- Great insurance knowledge
Additional Information - Skills And Abilities
- Excellent communicator
- Quick Learner
- Ability to deescalate
Timeline
Training Coordinator for Patient Registration
CarolinaEast Medical Center
10.2021 - Current
Staffing Coordinator
Carolina East Medical Center
02.2020 - 10.2021
Guest Experience Ambassador
CarolinaEast Medical Center
03.2018 - 02.2020
Sales Associate
Belk
10.2016 - 09.2018
Patient Registrar
Lawrence Memorial Hospital
05.2011 - 05.2015
BACHELOR of APPLIED SCIENCE in BUSINESS TECHNOLOGY ADMINISTRATION -
WASHBURN UNIVERSITY