Carolyn Provenzano
Rockford,IL
Summary
Dynamic Training Coordinator with a proven track record at Dollar General Distribution Center, excelling in coaching and mentoring alongside exceptional verbal and written communication skills. Streamlined onboarding processes and increased employee retention through innovative training solutions. Specializes in leadership development and employee engagement, achieving significant advancements in staff performance and productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training Coordinator
Dollar General Distribution Center
01.2021 - Current
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Traveled for coaching and mentoring support for employees seeking professional growth and development, Including management and general warehouse.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Increased employee retention rates through targeted training interventions and career development opportunities.
Leadership Development Program Associate
Dollar General Distribution Center
05.2024 - 08.2024
- Organized integration of critical leadership competencies into existing workflows.
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Coordinated meetings for team members and facilitated educational groups for all shifts.
Shipping/Warehouse Loader
Lowes Distribution Center
08.2022 - 08.2023
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Streamlined the loading process by accurately following order sheets and packing lists.
- Supported safety initiatives by adhering to company policies, procedures, and regulatory requirements.
- Maintained high levels of accuracy when picking items for shipment, reducing customer complaints related to incorrect orders.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
- Ensured accurate inventory counts by diligently scanning barcodes and updating records accordingly.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Optimized workflow within the warehouse team by effectively prioritizing tasks based on urgency or importance during peak times or busy seasons.
Dietary Aide
Fairhaven Nursing Home
12.2021 - 07.2022
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed specific COVID-19 procedures, avoiding cross-contamination withing residents and daily supplies.
Resident Attendant
Fairhaven Nursing Home
12.2021 - 07.2022
- Collaborated with healthcare professionals to develop personalized care plans for each resident, promoting optimal health outcomes.
- Actively participated in continuing education opportunities relevant to the role of Resident Attendant, staying informed about best practices in elderly care.
- Monitored resident health status, reporting any changes or concerns to appropriate medical personnel in a timely manner.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05-2020
Skills
- Verbal and written communication
- Coaching and mentoring
- Virtual training
- Presentation
- Training material updates
- Training delivery
- Schedule management
- Learning management systems
- Materials preparation
- Training facilitation
- Leadership training
- New hire on-boarding
- Employee coaching
- Needs assessment
- Materials organization
- Program management
- Performance evaluation
- Feedback collection
- Program implementation
- Adult learning principles
- E-learning platforms
- Product development
- Staff development plans
- Training solutions development
- Training logistics
- Employee engagement
- Feedback gathering
- Attention to detail
- Clear communication
- Relationship building
- Decision-making
- Critical thinking
- Coaching and development
- Orientation and onboarding
- Employee interviewing
- Job skill building
- Employee performance reviews
- Compliance training
- Leadership development
- Classroom experience
- Corporate training programs
- Group instruction
- Data organization
- Public speaking
- Database management
Certification
- Leadership and Development Certificate Program
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
- Illinois Driver's License
- DC Trainor Certification
Languages
Spanish
Professional Working
Timeline
Leadership Development Program Associate
Dollar General Distribution Center
05.2024 - 08.2024
Shipping/Warehouse Loader
Lowes Distribution Center
08.2022 - 08.2023
Dietary Aide
Fairhaven Nursing Home
12.2021 - 07.2022
Resident Attendant
Fairhaven Nursing Home
12.2021 - 07.2022
Training Coordinator
Dollar General Distribution Center
01.2021 - Current
- Leadership and Development Certificate Program
- CPR/AED Certification
- Forklift Certification
- First Aid Certification
- Illinois Driver's License
- DC Trainor Certification
High School Diploma -
Harlem High School
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