Ashley Sine
Salt Lake City,UT
Summary
Professional with 31 years experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
32
32
years of professional experience
Work History
E-Commerce Owner
Smashley's Boutique
Salt Lake City, UT
01.2019 - 05.2026
- Developed and implemented comprehensive e-commerce strategies to enhance online sales performance.
- Analyzed customer data to optimize marketing campaigns and improve user experience.
- Oversaw website design and functionality updates to increase site engagement and conversion rates.
- Coordinated logistics for shipping, handling, and returns, ensuring seamless customer service experiences.
Leasing Agent
Ashford Apartments
Salt Lake City, UT
01.2023 - 09.2023
- Facilitated property showings, enhancing tenant engagement and satisfaction.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed lease documentation, ensuring compliance with regulations and company policies.
Customer Service Representative
Maximus
Sandy, UT
08.2018 - 07.2019
- Resolved customer inquiries, providing timely and accurate information on services and policies.
- Managed escalated issues, ensuring swift resolution and maintaining high customer satisfaction levels.
- Developed process improvements, streamlining communication between departments for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Store Manager
Shi By Journeys
Sandy, UT
05.2017 - 04.2018
- Led team to achieve sales targets through effective staff training and motivation.
- Developed operational strategies to enhance customer experience and increase store traffic.
- Managed inventory control processes, reducing shrinkage through improved stock management practices.
- Oversaw daily operations, ensuring compliance with company policies and customer service excellence.
- Trained and mentored new employees, fostering a collaborative team environment focused on performance improvement.
- Coordinated scheduling and payroll processes to ensure optimal staffing levels during peak business hours.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Customer Service Representative Team Lead
Golden Customer Care
Salt Lake City, UT
01.2015 - 05.2017
- Led team of customer service representatives, ensuring efficient handling of client inquiries and issues.
- Developed and implemented training programs to enhance staff performance and service quality.
- Resolved escalated customer complaints, fostering positive relationships and ensuring satisfaction.
- Mentored new hires, providing guidance on best practices for effective customer interactions.
- Improved overall call center performance with effective coaching and feedback to team members.
Head Server and Bartender
Due South LLC
Murray, UT
11.2003 - 08.2013
- Supervised dining room operations to ensure exceptional guest experiences.
- Trained and mentored junior servers on service standards and menu knowledge.
- Collaborated with kitchen staff to coordinate timely meal delivery and presentation.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
FOH Manager
Hofbrauhaus Restaurant
Hilton Head Island, SC
08.1994 - 10.2003
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated scheduling and staffing to optimize service efficiency.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Appointment Scheduler
Last Minute Tee Times
Bluffton, SC
06.1995 - 08.1999
- Scheduled appointments efficiently, ensuring maximum utilization of available tee times.
- Coordinated communication between clients and golf course staff to facilitate smooth operations.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Office Administrator
Gail and Vaughn Office Products
Hilton Head Island, SC
05.1994 - 08.1997
- Managed office supply inventory, ensuring timely restocking and availability for staff needs.
- Implemented efficient filing systems, improving document retrieval speed and accuracy.
- Oversaw daily office operations, streamlining workflows to enhance productivity.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
12-2025
Bachelor of Arts - Marketing
Columbia Southern University
Orange Beach, AL12-2012
Certified Make Up Artist - Make Up Artistry
Taylor Andrews Academy
Layton, UT07-2006
Skills
- Administrative support
- Customer service
- Active listening
- Critical thinking
- Strong multi-tasking
- Problem-solving
- Retail operations
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Team building and leadership
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leasing Agent
Ashford Apartments
01.2023 - 09.2023
E-Commerce Owner
Smashley's Boutique
01.2019 - 05.2026
Customer Service Representative
Maximus
08.2018 - 07.2019
Retail Store Manager
Shi By Journeys
05.2017 - 04.2018
Customer Service Representative Team Lead
Golden Customer Care
01.2015 - 05.2017
Head Server and Bartender
Due South LLC
11.2003 - 08.2013
Appointment Scheduler
Last Minute Tee Times
06.1995 - 08.1999
FOH Manager
Hofbrauhaus Restaurant
08.1994 - 10.2003
Office Administrator
Gail and Vaughn Office Products
05.1994 - 08.1997
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Arts - Marketing
Columbia Southern University
Certified Make Up Artist - Make Up Artistry
Taylor Andrews Academy