Ashley Dahl
Smyrna,TN
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Guest Service Advocate
Target
Smyrna, TN
12.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Patient Care Coordinator
Dewayne Jones, DDS
Smyrna, TN
10.2016 - 02.2023
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for treatments and procedures.
- Processed payments, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Promoted a harmonious working climate to boost morale and productivity.
Education
Medical Assistant - Medical Assistant Program
Kaplan Career Institute
Nashville, TN04-2011
Skills
- Ability to learn new tasks effectively and efficiently
- Skilled in forming interpersonal relationships and team building
- Prolific in communicating effectively
- Creative at problem solving
Timeline
Guest Service Advocate
Target
12.2023 - Current
Patient Care Coordinator
Dewayne Jones, DDS
10.2016 - 02.2023
Medical Assistant - Medical Assistant Program
Kaplan Career Institute