Summary
Overview
Work History
Education
Skills
Core Competencies
PERFORMANCE INDICATORS
Certification
Interests
Work Availability
Languages
Timeline
Hi, I’m

Ashley Dannelly Searls

Jacksonville,Florida
Ashley Dannelly Searls

Summary

Experienced professional with over 15 years in customer service and team leadership. Efficiently manages multiple projects, driving successful market programs to boost revenue. Proficient in customer service and administrative tasks, utilizing strong communication and problem-solving skills. Maintains positive client relationships and ensures customer satisfaction. Skilled in client interaction and support, with a proven ability to enhance client satisfaction through effective problem-solving and responsiveness. Fosters team collaboration, adapts to changing needs, and consistently delivers results. Adept in conflict resolution, data entry, and time management, with a proactive approach to meeting organizational goals.

Overview

20
years of professional experience
4
Certification

Work History

Internal Revenue Service

CONTACT REPRESENTATIVE
08.2023 - Current

Job overview

  • Used experienced interviewing techniques.
  • Reviewed taxpayers circumstances and goals and advised on the most beneficial ways to meet them.
  • Produce sensitive, financial information, drawing out information the taxpayer may attempt to withhold, (e.g., additional sources of income, overpayments) to ensure compliance with reporting and disclosure requirements.
  • Made determinations and used sound judgment concerning challenging matters in reporting as appropriate the degree to which the taxpayer understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent.
  • Developed, analyzed and evaluated information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolved problems related to the unique circumstances of each taxpayer and fulfilling regulatory requirements.
  • Clarified what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable adjustments or assessment of taxes in cases involving: varied sources of income, including self-employment.
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.

C2G LTD

Air Mobility Command PASSENGER SERVICE AGENT
02.2020 - 07.2023

Job overview

  • Highly efficient working in a multi-tasking dynamic; Goal oriented with time sensitivity constraints while showing leadership and knowledge in all areas of airport related job functions.
  • Staff and operate the Passenger Processing Counters prior to a scheduled AMC Contracted Commercial Flights.
  • Manage reports, records, and electronic data interchange.
  • Passenger Aircraft departure for international flights and remain open to meet aircraft delay processes.
  • Verifying Passports, Military IDs, Letters of Induction, Letters of Authorization and orders to travel, along with any other travel documents.
  • As well as being able to help correct incomplete documents.

Jacksonville Jaguars NFL

CUSTOMER SERVICE REPRESENTATIVE
07.2016 - 01.2021

Job overview

  • Working fast passed game day operations as a part of the Jacksonville Jaguars NFL team.
  • Assisting with the Jaguars in a multi-tasking dynamic; sports environment.
  • Making sure each fan feels welcomed and special while attending at TIAABANK field.
  • Assisted with ticketing issues and point of registration displays during game.
  • Collaborated with other department including law enforcement, security, ushers, food service, ticket office, retail, parking housekeeping and maintenance to ensure smooth operations.
  • Communicate with Command Center with any issues that could not be compensated, assisted with, or taken care of immediately.

Envoy Airlines/American

CUSTOMER SERVICE REPRESENTATIVE/FLIGHT ATTENDANT
06.2005 - 06.2016

Job overview

  • Well-organized and highly efficient working in a multi-tasking dynamic; Goal oriented with time sensitivity constraints while showing leadership and knowledge in all areas of airport related job functions.
  • Fulfilled and exceeded all target goals; met departmental goals and customer service / productivity levels.
  • Utilized interpersonal skills to build loyalty to customers that voice concerns and complaints during an irregular operation.
  • Responds to passenger inquiries about flight schedule including resolving issues regarding computer information, ticketing problems and the re-routing of passengers.
  • Maintains current with company and industry procedures while improving job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
  • Enforces security and hazardous material regulations to ensure the safety and integrity of customer and Company property.
  • Responsible for maintaining aircraft and passenger safety during all facets of flights
  • Coordinated and implemented various stages of flight while keeping customer satisfaction at all times.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Aiding passengers with special needs and diverse backgrounds while maintaining team continuity
  • Demonstrate the use of safety and emergency equipment and ensure safety requirements are met.
  • Answer questions and assist customers when needed, particularly those with special needs.
  • Actively seeking to ensure customers are safe and comfortable when an aircraft experience delays or turbulence.
  • Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed.
  • Respond to and provide clear and accurate directions (verbally or non-verbally) to customers in the event of an emergency.
  • Make decisions to address issues keeping in line with policies, procedures, and core values.
  • Meet timelines and handle unexpected changes in a time-sensitive and stressful environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Elevate College
Jacksonville, FL

Ministry Leadership from Ministry Leadership
12-2024

University Overview

Homeschool
Hampton, VA

GED

University Overview

Skills

  • Skilled in Sabre operations
  • Experienced in Microsoft Word
  • Proficient in MS Outlook
  • Real estate sales license holder
  • HR strategy consultant
  • Strategic HR planning
  • Active secret clearance
  • Data entry proficiency
  • Empathy and patience
  • Performance oriented
  • Effective communication
  • Effective problem resolution

Core Competencies

Core Competencies
  • Company Oriented
  • Cognitive Interpersonal Skills
  • Customer Service
  • Performance Improvement
  • Efficiency Enhancement
  • Training & Development
  • Strategic Planning
  • Troubleshooting
  • Diverse Hospitality
  • Revenue Enhancement
  • Flight Attendant
  • Office / Database Program Use

PERFORMANCE INDICATORS

PERFORMANCE INDICATORS
  • Coordinate and develops continual growth of customer experience, branding and safety efficiency for American Airlines World Class customers; proficiently providing world class, customer service.
  • Skilled in problem resolution and customer relations; possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Proven leadership and collaboration skills in both technical and cross-functional teams; consistently exceeded sales goals through training and development of diverse team members.
  • Team and individual contributor who is passionate, competitive, and driven-to-succeed; constantly earn recognition from management for hard work, integrity, and dedication to going above and beyond.

Certification

  • Real Estate License - 2020
  • Human Resources Training - 2023
  • Human Resources Organization -2023
  • Senior Human Resources Professional - 2023

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Reading
  • Ballroom Dancing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Timeline

CONTACT REPRESENTATIVE
Internal Revenue Service
08.2023 - Current
Air Mobility Command PASSENGER SERVICE AGENT
C2G LTD
02.2020 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Jacksonville Jaguars NFL
07.2016 - 01.2021
CUSTOMER SERVICE REPRESENTATIVE/FLIGHT ATTENDANT
Envoy Airlines/American
06.2005 - 06.2016
Elevate College
Ministry Leadership from Ministry Leadership
Homeschool
GED

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