Ashley Davis
Virginia Beach,VA
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated and reliable strong worker.
Overview
10
10
years of professional experience
Work History
Cleaning Crew Supervisor
Vivacious Cleaning Services
Virginia Beach, VA
04.2018 - 11.2022
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
General Cleaner
Metropolitan Funeral Service
Norfolk , VA
09.2017 - 05.2018
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in the funeral home.
School Custodian
Virginia Beach City Public Schools
Virginia Beach, VA
02.2016 - 09.2017
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Housekeeper
Motel 6 Hotel
Virginia Beach, VA
08.2015 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Janitorial Cleaner
ABM Janitorial Services
Virginia Beach, VA
06.2015 - 08.2015
- Cleaned, stocked and sanitized restrooms and inspected all rooms. To deliver guests immaculate, safe environments that reflected well on employer.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
POS Associate
Kohls Department Store
Virginia Beach, VA
01.2009 - 03.2009
- Completed purchases using point of sale systems.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reservation Sales Agent
Great Eastern Resort
Virginia Beach, VA
11.2007 - 02.2008
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for special events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
PBX Hotel Operator
Doubletree Virginia Beach Hotel
Virginia Beach, VA
04.2007 - 08.2007
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
PBX Operator
Hilton Virginia Beach Oceanfront
Virginia Beach, VA
08.2006 - 02.2007
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
- Answered calls 2nd ring and engaged customers with friendly, professional demeanor.
Sales Specialist
Victoria’s Secret
Virginia Beach, VA
02.2006 - 08.2006
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
PBX Operator
Holiday Inn Executive Center
Virginia Beach, VA
04.2005 - 02.2006
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
- Answered calls on 2nd ring and engaged customers with friendly, professional demeanor.
Education
GED - General Studies
09.2021
Skills
- Complaint Handling
- Hazardous Chemicals
- Furniture Cleaning
- Equipment Purchasing
- Cleaning Practices
- Standards Compliance
- Inventory Restocking
- Room Turnover
- Facilities Inspection
- Linens and Toiletries
- Equipment Effectiveness
- Housekeeping Support
- Chemical Cleaners
- Health and Safety Requirements
- Ordering Cleaning Supplies
- Surface and Floor Cleaning
- Supply Replenishment
- Reading Comprehension
- Goal Attainment
- Team Guidance and Motivation
- Multi-Line Telephone Systems
- Desktop Computers
- Word Processing
- Hotel Reservations
- Carpet Cleaning
- Customer Support
- Exceptional Communicator
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Travel Itineraries
- Courteous with Strong Service Mindset
- MS Office Proficiency
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Excellent Attention to Detail
- Guest Satisfaction
- Administrative and Office Support
- Clerical Support
- Guest Experiences
- Telephone Reception
- Team-Oriented and Cooperative
- Trash Collection and Removal
- Positive Team Player
- Carpet Vacuuming
- Dusting Furniture
- Hospitality Management
- Trash Pickup
- Stain Removal
- Emergency Clean-Up
Additional Information
I am currently a cleaning supervisor. I will be available to work after 11/14/2022. I am a very strong, dependable and reliable hardworker. I not only have skills in facilities. I also have very strong computer skills, clerical office skills. Managing and operating office machinery. I possess tons of skills and have the qualifications to obtain employment just about anywhere. I have the ability to multitask, and strong problem solving skills. Employers will find me to be loyal and dedicated to my position.
Timeline
Cleaning Crew Supervisor - Vivacious Cleaning Services
04.2018 - 11.2022
General Cleaner - Metropolitan Funeral Service
09.2017 - 05.2018
School Custodian - Virginia Beach City Public Schools
02.2016 - 09.2017
Housekeeper - Motel 6 Hotel
08.2015 - 01.2016
Janitorial Cleaner - ABM Janitorial Services
06.2015 - 08.2015
POS Associate - Kohls Department Store
01.2009 - 03.2009
Reservation Sales Agent - Great Eastern Resort
11.2007 - 02.2008
PBX Hotel Operator - Doubletree Virginia Beach Hotel
04.2007 - 08.2007
PBX Operator - Hilton Virginia Beach Oceanfront
08.2006 - 02.2007
Sales Specialist - Victoria’s Secret
02.2006 - 08.2006
PBX Operator - Holiday Inn Executive Center
04.2005 - 02.2006
Virginia Beach Adult Learning Center - GED, General Studies
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