Ashley Davis
Charlotte,NC
Summary
Professional with strong background in plan of care coordination, project management and revenue cycle management. Skilled in patient advocacy, healthcare planning, financial planning and resource management. Known for streamlining processes by identifying trends and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Care Coordinator, Surgery Transplant, Heart
Atrium Healthcare, Sangar Heart & Vascular
2025 - Current
- Coordinates scheduling of Plans of Care, as reccomemnded, between physicians and their offices, available OR specialty time, Labs, and other departments as necessary (i.e., X-ray, MRI, CT, etc.).
- Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
- Utilize a standardized methodology for ongoing form process improvement.
Manages multiple projects simultaneously and provides timely updates to leadership regarding timeline and status of assigned tasks. - Educated patients on treatment protocols and resources available for treatment plans.
- Streamlined documentation processes using electronic health record systems for improved accuracy.
Patient Services Specialist
Atrium Healthcare, Carolinas Rehabilitation
01.2025 - Current
- First point of contact working with individuals who have physical, emotional, or mental health disabilities to improve their skills and abilities for daily living and working. By working closely with a multidisciplinary team of healthcare professionals with backgrounds in neurology, occupational and physical therapy.
Property Manager, Owner/Operator
Rock Solid Dynasty, LLC
2020 - 2025
- Maintained working relationships managingh the same four employees during the tenure of the listing
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Coordinated lease agreements, facilitating smooth onboarding for new tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular property inspections to maintain compliance with safety standards and regulations.
- Developed leasing strategies to optimize occupancy rates and enhance property appeal.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Customer Service Representative
AvidXchange
01.2023 - 01.2024
- Customer facing position manages low to medium level inquiries from AvidXchange customers either through phone, email, or chat channels. Troubleshoot customer issues and handle escalated situations. Learn and understand the case management process and properly route to others for case resolution. Responsible for learning and administering processes that enable problem resolution. Respond and resolve through critical thought processes that directly correlate with the customers’ requests and needs. Educate customers on best practices to help reduce future contacts. Provide basic product training & documentation to customers. Ability to perform at a minimum of “meets” in balanced performance scorecard for CSAT, QA and Productivity measures outlined. Model being customer-centric and supportive of the overall mission of the contact center and difference made in the organization.
Revenue Cycle Advocate
Mecklenburg County EMS Agency
01.2022 - 01.2023
- Analyzed financial and statistical data related to revenue cycle, Collaborated with other businesses (insurance companies, Legal Groups, Workers Comp) to streamline tasks and duties in effort to improve overall efficiency. Expertly extracted necessary data from records and files and assessed how it related to business operations information. Used Payor websites and internal software (tritek, citrix, onbase, government databases) to identify financial trends. Communicated revenue cycle information to non-technical audiences in easily understood terms.
Revenue Cycle Services, Insurance
Novant Health
01.2020 - 01.2022
- Monitoring workqueues analyzing patient’s commercial/government insurance accounts. Communicates between providers offices, insurance companies and coding departments to ensure total account resolution for all parties.
Patient Accounts Coordinator
Atrium Health
01.2017 - 01.2020
- Served as a liaison between the health insurance company and our providers continuously monitoring and tracking the financials of services provided with Atrium healthcare system by tracking trends, analyzing data and document ways to find cash flow discrepancies, determining a way to prevent issues discovered, creating a process to recover lost funds and reporting to leadership for implementation.
Site Coordinator
Lash Group
01.2014 - 01.2017
- Served as financial liaison between the client site of service, insurance companies, and patients. Maintained confidentiality by practicing and being compliant to HIPAA regulations. Independently and effectively resolved advanced accounts with minimal supervision. Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers. Independently analyzes, reports, and communicates any reimbursement trends/delays Billing denials, claim denials, and pricing errors.
- Patient Case Coordinator
- Reported to the Associate Program Manager, Specialty Services. Was responsible for coordinating support activities for patients, healthcare professionals and other stakeholders of the programs. Responsibilities were included but not limited to speaking directly with patients and healthcare professionals, drafting communications, coordinating program services and drug order processing.
- Benefits Verification Specialist
- Engaged public and private payers, handled benefit insurance inquiries at assigned facility Interfaced appropriately with insurance administrators, physician’s offices, patients and internally developed and maintain close interface with all components of the benefits process to ensure related information is obtained, documented in detail, tracked and available for access & quality review
Education
Certification - Health Information Management
Southeastern Institute
01-2011
Skills
- Quality Improvement Plans
- Keeping Records
- Account Monitoring
- Procedure Optimization
- Build Customer Relationships
- Case management
- Patient education
- Multidisciplinary team collaboration
- Care planning
- Progress monitoring
- Program oversight
Certification
- Certified Professional Coder through AAPC from March 2011 to November 2023
- Certified ICD-10 proficiency through AAPC January 2016
- Professional Coders Charlotte Chapter Officer Secretary 2012-2013
- Patient Financial Services Commercial Accounts Receivable Team Captain 2019
- Member AAPC March 2011-2023
Timeline
Patient Services Specialist
Atrium Healthcare, Carolinas Rehabilitation
01.2025 - Current
Customer Service Representative
AvidXchange
01.2023 - 01.2024
Revenue Cycle Advocate
Mecklenburg County EMS Agency
01.2022 - 01.2023
Revenue Cycle Services, Insurance
Novant Health
01.2020 - 01.2022
Patient Accounts Coordinator
Atrium Health
01.2017 - 01.2020
Site Coordinator
Lash Group
01.2014 - 01.2017
Care Coordinator, Surgery Transplant, Heart
Atrium Healthcare, Sangar Heart & Vascular
2025 - Current
Property Manager, Owner/Operator
Rock Solid Dynasty, LLC
2020 - 2025
Certification - Health Information Management
Southeastern Institute