Tamekka L. Bennett
Kalamazoo,MI
Summary
Self- directed professional Healthcare Administrator with relevant years of experience in Servant Leadership, and Case Management. Consistent leadership qualities and the ability to plan and implement strategies for developing improved health care management. Proven problem solver and an excellent communicator. Strong organizational skills, proficient understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Driven Leader with a desire for increased responsibility and professional growth.
Overview
24
24
years of professional experience
5
5
Certification
Work History
Home Care Wellness Director
Story Point Senior Living Communities
Kalamazoo, MI
01.2019 - 09.2023
- Responsible for overall direction/coordination of clinical care services within community
- Direct responsibility for direction, coordination, and evaluation of the Wellness Department
- Carrying out supervisory responsibilities in accordance with organizational policies and procedures
- Resident and family relationship building by assisting families and/or residents to identify, plan, and obtain needed assistance from the, and other departments
- Assists with recruitment, selection, hiring, orientation, and evaluation of home care personnel
- Consistently model the organization's philosophy of customer service by demonstrating responsibility for improvement of operational efficiency, empowering employees to address service issues with knowledge and support and to pervasively communicate the expectations of dedication to both internal and external customer service
- Manage clinical and administrative staffing within the community home care department
- Perform admission and ongoing assessments of residents quarterly
- Identify preventive/restorative programs to ensure achievable and optimal goals for quality of life
- Facilitate care coordination between home care and community partners
- Manage and provide ongoing education, in-service training programs and competency evaluations to improve patient care and employee efficiency for all care personnel
- Positively represent the Company to the customer and community partners
- Develop professional rapport with key physicians and hospitals within the community
- Provide support to the sales force
- Provide recommendations as to better and/or more efficient ways of operating the department
- Utilize budget parameters to order maintain an acceptable level of inventory for the department
- Planning monthly staff meetings and trainings
- Act as resident advocate with external medical care providers
- Develop, organize, implement, and evaluate training for new and existing Wellness staff
- Interview and hire staff within budgeted guidelines
- Monitored and evaluated program performance to determine value and quality.
- Met or exceeded monthly revenue and training goals.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Provided individualized assessments, program designs and services.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Helped clients/family set and achieve health and wellness goals.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Benefits Eligibility Social Worker
Department Of Human Services
01.2018 - 01.2019
- Interviewing applicants using an exploratory technique that includes fact-checking to determine and evaluate family's eligibility for governmental aid
- Adhere strictly to program and procedural guidelines to ensure equality of benefit and program integrity
- Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours
- Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.
- Delivered ongoing support after initial enrollment and offered expert assistance on healthcare reimbursement accounts and claims.
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Trained staff on current eligibility requirements and policies.
Foster Care Case Manager, Department
Department Of Health Services
01.2016 - 01.2018
- Managing personal case load to help children achieve permanency
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior.
- Completed regular visitations to check on children, families and home environments.
- Attended proceedings and testified for twenty three reunification and permanent placement cases.
- Assess children's safety, coping, and well-being according to policy
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Created and updated systems of organization for case service plans and court reports.
- Effective communication of family's status through accurate report writing
- Gather information from clinical histories, interviews, and other sources
- Assisting children and families improve their coping skills in difficult life situations
- Drafting, filing petitions for court involvement or removal of children; extensive work with the court system
- Working both independently and in collaboration with service providers to assess and implement case services
- Work with peers, and supervision to ensure policy is being followed while meeting family's needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Implemented strategies to increase public awareness of social and community service programs.
Case Manager Specialist
Department Of Health Services
01.2015 - 01.2016
- Children protective Ongoing Cases
- Managing personal case loads
- Assisting children achieve permanency
- Conducting forensic interviews, with children
- Investigations of reported abuse/neglect to children
- Determine the current or future risk of harm to children
- Responds quickly in crisis situations
- Gather information from clinical histories, interviews, and other sources
- Drafting, filing petitions for court involvement or removal of children; extensive work with the court system.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Visited homes, inspected surroundings and interviewed family members.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
Clinical Charge Nurse
Watermark Community Senior Living
01.2009 - 01.2015
- Supporting families as their loved one ages in place
- Implemented effective strategies and care plans to improve patient outcomes and meet recovery objectives.
- Tracked patients' status and emergent cases, taking calls from hospitals when patients' acuity changes.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
- Coordination of duties for the staff according to their skill level, education, and personalities using a strength-based model
- Ensuring safe medication administration, Providing services, education, assessments, and emergency intervention
- Providing relevant staff training/teaching, resource utilization and patient outcomes
- Staff flu immunizations, drug and TB testing
- Ensuring that effective care is delivered in accordance with the standards of the organization and state regulations.
- Responded to patient emergencies to provide prompt and correct intervention .
Clinical Manager
Heritage Senior Living
Kalamazoo, MI
09.2023 - Current
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
Education
Master of Arts - Medical Social Work
Spring Arbor University
Spring Arbor, MI10.2025
Bachelor of Arts - Family Life
Spring Arbor University
Spring Arbor, MI05.2015
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN05.1999
Skills
- Demonstrated effective Team building ability with noted improved culture morale, and staff retention
- Ability to think strategically and translate strategy into tangible business plans and actions
- Demonstrated ability to lead cross-functional teams
- Demonstrated ability to work within the organizations matrix to achieve business objectives
- Operating with agility and adaptability to assure effective processes with margin to support change
- Ability to lead, inspire and communicate respectfully with confidence to diverse levels of management
- Passionately Drives for Results- Sets priorities and enables achievement of ambitious goals
- Outstanding written/oral communication and presentation skills
- Outstanding people skills- Building Trusted Partnerships
- Case Management
- Recruiting
- Outstanding customer service including internal customers
- Able to identify social/emotional challenges
- Able to think critically
- Able to manage emotions
- Effective Servant Leadership skills
- Time-management ability
- Crisis management/Conflict Resolution
- Client assessments
- Care coordination & Advocacy
- Relationship building skills including inclusionary settings
- Excellent communication abilities
- Multi-tasking and negotiation
- Organizational skills
- Problem-solving abilities
- Health Evaluation
- Intervention Strategies
- Government Guideline
- Creative Solutions
- Staffing Requirements
- Patient Intakes
- Complex Problem-Solving
- Sales Transactions
- Quality Improvement Plans
- Company Guidelines
- Individualized Care Plans
- Individualized Education
- Resident Service Plans
- Wellness Services
- Admissions Screening
- Medication Organization
- Invoice Statements/ Financial Metrics
- Accounts Payable and Accounts Receivable
- Nursing Protocols
- Hiring and Retention/Employee Relations
- Conducting Drills
- Active Listening
- Emergency Situations
- Patient Care Services Coordination
- Developing Patient Care Plans
- Operational Standards
- Assessing Residents/ Resident Care Standards
- Resource Utilization
- Operational Procedures
- Coordinating Personnel/ Staff Education
- Corporate Leadership
- Team Meeting Management
- EMR Systems
Certification
PRACTICAL NURSING, IVY TECH STATE COLLEGEMAJOR; Practical Nursing certifications: National Council on Family Relations- Certified Family Life Educator Certified Alzheimer's Disease & Dementia Care Practitioner Tuberculosis Certification & BCLS Certification Certified in Crisis Prevention Intervention Excellent references available upon request
- Licensed Nurse - 1999
- Crisis Prevention Intervention Training - 2023
- Tuberculosis Certification Trained - 2000
- Certified Family Life Educator - 2013
- BCLS Certification - 2023
- Certified Alzheimer's Disease & Dementia Care Practioner - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style.”
- Maya Angelou
Timeline
Clinical Manager
Heritage Senior Living
09.2023 - Current
Home Care Wellness Director
Story Point Senior Living Communities
01.2019 - 09.2023
Benefits Eligibility Social Worker
Department Of Human Services
01.2018 - 01.2019
Foster Care Case Manager, Department
Department Of Health Services
01.2016 - 01.2018
Case Manager Specialist
Department Of Health Services
01.2015 - 01.2016
Clinical Charge Nurse
Watermark Community Senior Living
01.2009 - 01.2015
Master of Arts - Medical Social Work
Spring Arbor University
Bachelor of Arts - Family Life
Spring Arbor University
Associate of Science - Nursing
Ivy Tech Community College of Indiana
PRACTICAL NURSING, IVY TECH STATE COLLEGEMAJOR; Practical Nursing certificationsNational Council on Family Relations- Certified Family Life Educator Certified Alzheimer's Disease & Dementia Care PractitionerTuberculosis Certification & BCLS CertificationCertified in Crisis Prevention Intervention Excellent references available upon request
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