Rebekka Morris
Cordova,TN
Summary
Proven leader in hospitality, adept in shift planning and personnel training, significantly enhancing dining experiences at Story Point Senior Living. Skilled in fostering customer relationships and maintaining high sanitation standards. Excelled in server coordination and dining room logistics, driving team efficiency and guest satisfaction. Demonstrates exceptional organization and hospitality administration, ensuring seamless operations.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Story Point Senior Living
04.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Waitstaff Member
Kirby Pines Retirement Community
05.2022 - 03.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Dining Assistant
Heritage At Irene Woods Senior Community
04.2020 - 09.2021
- Provided clear communication between kitchen and front-of-house staff for seamless operations.
- Safeguarded food quality by following proper storage procedures and maintaining organized workspaces.
- Helped maintain overall restaurant cleanliness, including sweeping, mopping, and sanitizing surfaces as needed.
- Assisted in training new Dining Assistants, sharing best practices for optimal team performance.
Server Trainer
Town Village Independent Senior Living
03.2018 - 02.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Server Assistant
Belmont Village Senior Living
01.2017 - 11.2017
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Food Service Worker
Saint Francis Hospital
02.2014 - 10.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Germantown High School
7653 Poplar Pike 3813805.2009
Skills
- Organization
- Shift planning
- Personnel training
- Customer relationship management
- Menu presentation
- Guest service
- Food safety
- Dining room logistics
- Food presentation
- Marketing initiatives
- Hospitality administration
- Server coordination
- Cleaning and sanitation
- Server training
- Dining room monitoring
Timeline
Server Shift Leader
Story Point Senior Living
04.2023 - Current
Waitstaff Member
Kirby Pines Retirement Community
05.2022 - 03.2023
Dining Assistant
Heritage At Irene Woods Senior Community
04.2020 - 09.2021
Server Trainer
Town Village Independent Senior Living
03.2018 - 02.2020
Server Assistant
Belmont Village Senior Living
01.2017 - 11.2017
Food Service Worker
Saint Francis Hospital
02.2014 - 10.2016
Germantown High School
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