Elena Guaranda
Orlando,FL
Summary
A Customer Service Representative with 7 years of experience, specializing in sales, communication,
and client relations. Adept at delivering quality service to diverse customers and managing high environmental volumes efficiently to ensure satisfaction.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Miller's Ale House
03.2024 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented efficient table management strategies, reducing wait times for guests.
Server
Splitsville Luxury Lanes
10.2019 - 03.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Medical Receptionist
Complete Care
01.2022 - 03.2023
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Facilitated patient check-in processes, maintaining accuracy in data entry and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Sales Representative
Bluegreen Vacations
08.2018 - 10.2019
- Developed and maintained relationships with clients to drive sales growth.
- Conducted product presentations to educate potential customers on offerings.
- Collaborated with marketing team to create targeted promotional strategies.
- Analyzed customer feedback to enhance service delivery and product offerings.
Education
Associate of Science - Sonography
Valencia Community College
Orlando05-2027
High School Diploma -
University High School
Orlando, FL05-2018
Skills
- Organization
- Verbal and written communication
- Customer relationship management
- Data entry
- Multitasking
- Computer skills
- Organizational skills
- Organization and time management
Timeline
Server Shift Leader
Miller's Ale House
03.2024 - Current
Medical Receptionist
Complete Care
01.2022 - 03.2023
Server
Splitsville Luxury Lanes
10.2019 - 03.2024
Sales Representative
Bluegreen Vacations
08.2018 - 10.2019
Associate of Science - Sonography
Valencia Community College
High School Diploma -
University High School