Ashley Dawson
Rosedale,NY
Summary
Experienced with training crew members to ensure quality performance and compliance with operational standards. Knowledge of instructional strategies and team dynamics.
Overview
18
18
years of professional experience
Work History
Crew Member Trainer
Pieology Pizzeria
New York, NY
10.2018 - 06.2025
- Trained new team members on operational procedures and service standards.
- Ensured compliance with safety protocols during training sessions.
- Assisted in developing training materials to enhance onboarding processes.
- Mentored staff to improve customer service skills and product knowledge.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Conducted performance evaluations and provided constructive feedback to trainees.
- Facilitated role-playing exercises to simulate real-world customer interactions.
Team Member
Sweetgreens INC.
New York, NY
01.2014 - 04.2018
- Built customers orders based off guest interaction and order tickets
- Educated new hires on company processes and safety measures.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by quickly helping each person find desired items.
Cashier
OTG Management
JFK Airport
09.2013 - 10.2014
- Processed travelers transactions efficiently using POS systems and ensured accurate cash handling.
- Assisted customers with product inquiries, providing knowledge and enhancing shopping experience.
- Restocked and organized merchandise in front lanes.
Sales Associate
Loehmann's Department Store
New York
05.2011 - 06.2014
- Assisted customers in product selection and provided knowledgeable recommendations.
- Organized product displays
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Cashier
Plaza Extra Supermarket
United States Virgin Islands
01.2007 - 03.2011
- Processed transactions using various forms of payments
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate Of Business Administration - Business Management
Southern New Hampshire University
Hooksett, NHSkills
Fast learner
Highly dependable
Timeline
Crew Member Trainer
Pieology Pizzeria
10.2018 - 06.2025
Team Member
Sweetgreens INC.
01.2014 - 04.2018
Cashier
OTG Management
09.2013 - 10.2014
Sales Associate
Loehmann's Department Store
05.2011 - 06.2014
Cashier
Plaza Extra Supermarket
01.2007 - 03.2011
Associate Of Business Administration - Business Management
Southern New Hampshire University