Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ashley DeBrine

Ashley DeBrine

Seattle,WA

Summary

Results-driven data management and customer service specialist with a proven track record in precise data entry, database management, and maintaining information integrity. Expertise in fostering collaboration and adapting to evolving requirements while consistently delivering reliable outcomes. Recognized for exceptional attention to detail, efficient time management, and strong organizational skills that significantly enhance overall productivity. Committed to leveraging these abilities for impactful contributions in dynamic environments.

Overview

15
15
years of professional experience

Work History

Customs Broker CSR

Expeditors
04.2022 - Current
  • Point of contact for several Expeditors shipping accounts.
  • Liaise with Partnered Governmental Agencies.
  • Prepare and submit all customs documents for imports.
  • Track and trace shipments from origin to delivery.
  • Hire delivery services.
  • Responsible for billing customer for all services.

CSR

Airfeco - HVAC Wholesale Distributors
11.2021 - 02.2022
  • Attained a working knowledge in HVAC systems and equipment.
  • Maintained a point of contact relationship with clientele.

I.T. Analyst – Enterprise Help Desk

Starbucks
08.2015 - 07.2016
  • Responded to phone calls from stores, and management end users having difficulty with equipment, and software.
  • Global coverage of Starbucks, and Teavana stores.
  • Provided support for multiple business systems, computers, devices, and software suites.

Data Administrator (contractor) – Global Store Development

Starbucks
03.2013 - 06.2014
  • Processed internal new store initiatives.
  • Point of contact for three high profile initiatives. Responsible for account creation, all POs, and payout for each.
  • Responsible for all logistics - Beginning with account creation, throughout shipment tracking to delivery.

Visual Data Specialist II / Technical Writer

Google Maps (TVC)
10.2011 - 11.2013
  • Responsible for writing and maintaining all workflows for the team.
  • Lead Meta Quality Control / Assistant Team lead.
  • Assisted in leading a team of up to 25 people.
  • Tracked, and helped to mitigate team error trends.
  • Created data aiding in the mapping and publishing of two countries.
  • Maintained a public face involving the moderation of customer edits, and education of customers.

Customer Service Representative / Quality Control

Flying Lab Software
11.2010 - 10.2011
  • Monitoring player behavior, game rules enforcement, game play assistance, customer account assistance, real money transaction assistance and customer liaison with 3rd party distributor (SOE).
  • Investigation of reported/discovered defects or issues, reproducing defects or issues, logging and regressing defects in Jira bug database.
  • Server restart smoke testing, basic build verification testing and reporting server issues to Operations when necessary.
  • Coordination with Community Team to provide customer feedback, policy review feedback, live event assistance and forum moderation.
  • Collecting/reporting player feedback and providing game play feedback to Design and Development departments.
  • Coordination with foreign language translation services to assist customers in French, German, Spanish and Russian.

Education

Associate of Applied Science - Aviation

Clover Park Technical School
Tacoma, WA
09-2006

Skills

  • Proficient with Share Point, spread sheets, and the Office suite programs in general

  • Proficient with problem diagnosis and resolution using incomplete information

  • Team leading/building experience

  • Leadership qualities

  • Strong negotiation skills

  • Import and export compliance

  • Cross-functional teamwork

  • Customer assistance

  • Customer support

  • Shipment tracking

  • Account management

  • Supply chain management

Interests

  • Avid Reader
  • Private Pilot

Timeline

Customs Broker CSR

Expeditors
04.2022 - Current

CSR

Airfeco - HVAC Wholesale Distributors
11.2021 - 02.2022

I.T. Analyst – Enterprise Help Desk

Starbucks
08.2015 - 07.2016

Data Administrator (contractor) – Global Store Development

Starbucks
03.2013 - 06.2014

Visual Data Specialist II / Technical Writer

Google Maps (TVC)
10.2011 - 11.2013

Customer Service Representative / Quality Control

Flying Lab Software
11.2010 - 10.2011

Associate of Applied Science - Aviation

Clover Park Technical School

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