Ashley De La Cruz
Edinburg,Texas
Summary
Compassionate and knowledgeable college student motivated to positively impact program operations and participant success with diligent support. Well-trained in interpersonal studies and always seeking ways to enhance strategies and optimize assistance. Self-motivated and highly organized; hardworking with strong attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Intern
Edinburg Consolidated Independent School District
Edinburg, TX
06.2023 - Current
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Troubleshot hardware and software issues and resolved them quickly.
- Provided technical and operational support for entire organization.
Litigation Support Specialist
Moore Law Firm
McAllen, TX
01.2022 - 08.2022
- Performed variety of automated support tasks necessary to prepare, organize, index, develop and manage exhibits, evidence and data relevant to cases.
- Consulted with attorneys and case teams to establish workflows supporting efficient document reviews.
- Tracked, stored and organized data in accordance with proper chain of custody protocols.
- Communicated pertinent information to clients via phone, email and mail.
Census Enumerator
United States Government
Edinburg, Texas
10.2020 - 06.2021
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
- Maintained tight deadlines to support attainment of project schedules.
Education
Bachelor of Cybersecurity -
The University of Texas Rio Grande Valley
Edinburg, TX05.2025
High School Diploma -
Robert R Vela High School
Edinburg, TX06.2020
Associate of Interdisciplinary Studies -
South Texas College
Mcallen, TX12.2019
Skills
- Proficient With Python
- Technical Troubleshooting
- Data Entry
- Data Collection
- Scheduling
- Typing Proficiency
- Microsoft Office Suite
- Technical Support
- Empathic Communication
- Compassionate Communication
- Follow-Up Skills
Certification
- Safe SERV Certification: Food Handling/ Manager Training - 2021
- CPR Certified- 2021
- Office 365 Certified - 2021
Timeline
Information Technology Intern
Edinburg Consolidated Independent School District
06.2023 - Current
Litigation Support Specialist
Moore Law Firm
01.2022 - 08.2022
Census Enumerator
United States Government
10.2020 - 06.2021
Bachelor of Cybersecurity -
The University of Texas Rio Grande Valley
High School Diploma -
Robert R Vela High School
Associate of Interdisciplinary Studies -
South Texas College
- Safe SERV Certification: Food Handling/ Manager Training - 2021
- CPR Certified- 2021
- Office 365 Certified - 2021
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