Ashley Del Angel
Brownsville,TX
Summary
Empathetic candidate capable of balancing multiple priorities with an optimistic perspective. Seeking a position that utilizes adaptable interpersonal and problem-solving skills. Willingness to take on added responsibilities in order to meet team goals.
Overview
3
3
years of professional experience
Work History
Chat Specialist
Gubagoo Inc
Remote - Based In Houston, Texas
03.2024 - 09.2024
- Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
- Prioritized response efficiency by handling 3 chat sessions simultaneously within set response time parameters.
- Investigated and resolved customer inquiries through assessment questions outlined within protocol directives.
- Ensured compliance with data privacy regulations while collecting customer information during chat interactions.
Medical Assistant
Foot And Ankle Specialists RGV
Brownsville
01.2022 - 09.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records in a high volume setting.
- Effective communication with predominantly elderly individuals, as well as those with special needs or auditory impairment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to other specialists and healthcare providers as needed for comprehensive care management plans.
- Proficient management of incoming calls, while properly addressing inquiries or redirecting to appropriate personnel.
- Provided compassionate support to patients during intake procedures, and performed directed wound care after diagnostic assessment.
Education
Medical Assistant Program -
Southern Careers Institute
10.2021
High School Diploma -
General Education Services of Texas
05.2020
Skills
- Time Management
- Professionalism and Ethics
- Fluent in Spanish and English
- Critical thinking and Adaptability
- Interpersonal Skills
- Multitasking and Organization
- Customer Service
- Data Entry
Timeline
Chat Specialist
Gubagoo Inc
03.2024 - 09.2024
Medical Assistant
Foot And Ankle Specialists RGV
01.2022 - 09.2023
High School Diploma -
General Education Services of Texas
Medical Assistant Program -
Southern Careers Institute