Ashley Delong
Recruiter & Coordinator
Wheeling,WV
Summary
Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries including Law, Corporate Real Estate Lease Administration, and Human Resources. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Microsoft Office Suite and Workday.
Overview
2
2
Certifications
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Disability Senior Claim Analyst
CIGNA GROUP OPERATIONS
Pittsburgh, PA
03.2015 - 03.2020
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times while achieving client objectives.
- Handled client and claimant complaints and grievances using negotiating and problem-solving skills.
- Lead staff and faculty empathy training and development to support program objectives.
Legal/Real Estate Coordinator
JOANN FABRIC, LLC
Hudson, OH
10.2013 - 03.2015
- Created and Drafted corporate lease obligations for 800+ stores, including reporting, tracking, and collection of Construction Allowances/Lease Incentives, abstract and lease interpretation.
- Support the lease system integration/implementation
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Executive Legal Assistant
SELLITTI, NOGAY & MCCUNE, PLLC
Weirton, WV
01.2011 - 07.2013
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
- Handled electronic court filings and coordinated court activities.
- Conferred with clients and other involved parties to gather and track case information.
- Produced legal documents, including contracts and real estate closing statements.
- Researched statutes, decisions, legal articles and codes.
Store Operations Manager
Domnios Pizza, LLC
Wheeling, WV
01.2009 - 12.2010
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Administrative Office Coordinator
MANPOWER STAFFING INC
Steubenville, OH
01.2006 - 01.2011
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Coordinated program referrals for community-based resources.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Prepared detailed documents and reports in adherence administrative processes.
Store Operations Manager
DOMINOS PIZZA, LLC
Wheeling, WV
01.2004 - 12.2006
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Orchestrated positive customer experiences at all stages by overseeing every area of store operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
No Degree - Communications & Marketing
West Virginia University
Morgantown, WV 08.2002 - 05.2004
Skills
Microsoft Office Suite
Organization and Time management
Flexible & Adaptable
Workday Software proficiency
Good listening skills
Planning and Coordination
Detail-oriented
Multitasking abilities
Responsible
Collaboration
Excellent work ethic
Verbal and written communication
Recruitment strategies
Candidate pipeline management
New hire orientations
Extensive knowledge of FMLA
Employment law knowledge
New hire training
Contract Negotiation
Background checking
Candidate and client relations
Organizational planning knowledge
New hire paperwork processing
Data Analysis
Talent management
Civil law
Litigation support
Fluent in legal terminology
Advanced word processing
Corporate law
Legal/Court Processes
Document preparation
Exceptional telephone etiquette
Criminal law
Legal Research
Legal compliance
Travel coordination
Organizational Efficiency
Certification
West Virginia Accident & Health, Life, Variable Life, & Variable Annuities License - 2010-2011
Timeline
Disability Senior Claim Analyst
CIGNA GROUP OPERATIONS
03.2015 - 03.2020
Legal/Real Estate Coordinator
JOANN FABRIC, LLC
10.2013 - 03.2015
Executive Legal Assistant
SELLITTI, NOGAY & MCCUNE, PLLC
01.2011 - 07.2013
West Virginia Accident & Health, Life, Variable Life, & Variable Annuities License - 2010-2011
01-2010
Pennsylvania Accident & Health, Life, Variable Life, & Variable Annuities License - 2010-2011
01-2010
Store Operations Manager
Domnios Pizza, LLC
01.2009 - 12.2010
Administrative Office Coordinator
MANPOWER STAFFING INC
01.2006 - 01.2011
Store Operations Manager
DOMINOS PIZZA, LLC
01.2004 - 12.2006
No Degree - Communications & Marketing
West Virginia University
08.2002 - 05.2004